About the Company
The Village of Pemberton is a vibrant community nestled in the beautiful Pemberton Valley, British Columbia. We are committed to providing exceptional public services and fostering a thriving, sustainable environment for our residents. As a local government, we value transparency, community engagement, and dedicated service from our employees. Join our team and contribute to the growth and well-being of our unique community.
Job Description
Are you passionate about public service and eager to make a difference in a tight-knit community? The Village of Pemberton is seeking a dedicated and enthusiastic Local Council Customer Service Advisor to join our team. In this pivotal role, you will be the first point of contact for residents, businesses, and visitors, providing essential information and support regarding municipal services, bylaws, and community initiatives. This is an exciting opportunity to work directly with the public, ensuring their needs are met with efficiency and a friendly approach. Best of all, this role offers a consistent Monday to Friday schedule, meaning no weekend work! We are looking for someone with excellent communication skills, a proactive attitude, and a genuine desire to serve the community.
Key Responsibilities
- Serve as the primary point of contact for public inquiries via phone, email, and in-person.
- Provide accurate and timely information on municipal services, bylaws, permits, and community programs.
- Assist residents with applications, forms, and navigating council processes.
- Resolve customer complaints and issues effectively and with empathy, escalating complex matters to appropriate departments.
- Maintain up-to-date knowledge of all Village services, policies, and local events.
- Process payments and manage general administrative tasks as required.
- Contribute to a positive public image for the Village of Pemberton through professional and courteous interactions.
Required Skills
- Minimum of 1 year of experience in a customer service or administrative role.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Demonstrated problem-solving abilities and attention to detail.
- High school diploma or equivalent.
Preferred Qualifications
- Post-secondary education in public administration, business, or a related field.
- Experience working within a municipal or government setting.
- Knowledge of local government operations and community services in British Columbia.
- Familiarity with financial processing systems.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Employer-paid extended health and dental coverage.
- Generous vacation and sick leave entitlements.
- Enrollment in the Municipal Pension Plan.
- Opportunity to work in a beautiful natural setting.
- Supportive and collaborative team environment.
- No weekend work, promoting a healthy work-life balance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.