About the Company
Esplanade Residences Management Ltd. is a premier property management company dedicated to providing exceptional service and maintaining the highest standards of luxury living in Llandudno’s most prestigious residential buildings. We pride ourselves on creating a serene, secure, and exclusive environment for our residents, handled by a team of professional and discreet staff.
Job Description
We are seeking a dedicated and reliable Night Shift Condominium Concierge / Front Desk professional to join our team in a quiet, high-end residential building in Llandudno. This role is crucial for ensuring the safety, security, and comfort of our residents during overnight hours. The successful candidate will be the primary point of contact for residents, manage building access, monitor security systems, and provide discreet, professional service. This is an excellent opportunity for someone who thrives in a calm environment, is highly responsible, and possesses strong customer service skills.
Key Responsibilities
- Serve as the primary point of contact for residents and visitors during night shifts.
- Manage and monitor building access control, ensuring only authorized individuals enter the premises.
- Conduct regular security patrols and monitor CCTV systems to maintain a secure environment.
- Respond to resident inquiries, requests, and concerns in a professional and timely manner.
- Handle minor emergencies and liaise with emergency services as required.
- Maintain accurate logs of all activities, incidents, and resident requests.
- Ensure the lobby and common areas remain tidy and presentable throughout the shift.
- Assist residents with package deliveries, taxi bookings, and other personal services.
- Enforce building policies and maintain a quiet atmosphere, especially during night hours.
Required Skills
- Excellent interpersonal and communication skills, both written and verbal.
- Proven ability to provide exceptional customer service with a discreet and professional demeanor.
- Strong observational skills and attention to detail, particularly for security monitoring.
- Ability to work independently and make sound decisions in a calm manner.
- Basic computer proficiency (e.g., email, record-keeping software).
- Reliability, punctuality, and a strong work ethic.
- A professional appearance and attitude.
Preferred Qualifications
- Previous experience in a concierge, front desk, security, or hospitality role.
- Knowledge of property management software.
- First Aid and/or security guard certification.
- Experience working night shifts.
Perks & Benefits
- Competitive salary with night shift differential.
- Opportunity to work in a quiet and respected luxury environment.
- Comprehensive training and professional development opportunities.
- Pension scheme.
- Paid holiday allowance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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