About the Company
Marston Recovery, part of Marston Holdings, is the UK’s largest judicial services group and a market leader in the enforcement industry. We provide a comprehensive range of recovery and enforcement services to local authorities, government departments, and private sector clients. With a commitment to ethical practices, professional development, and community engagement, we empower our employees to make a real difference while upholding the principles of justice and fairness.
Job Description
Are you looking for a challenging yet rewarding career path where you can contribute to the legal system and help individuals and businesses resolve outstanding debts? Marston Recovery is seeking enthusiastic and dedicated individuals to join our team as Trainee Bailiffs in Falmouth, Cornwall. This is an entry-level opportunity for individuals with no prior experience in enforcement, offering comprehensive training and support to become a fully qualified Certificated Enforcement Agent. You will play a crucial role in the ethical and effective recovery of debts, working within strict legal guidelines to enforce court orders and warrants. If you possess excellent communication skills, a calm demeanor, and a commitment to upholding the law, we encourage you to apply.
Key Responsibilities
- Undergo comprehensive training to understand and apply legal frameworks related to enforcement.
- Learn to accurately interpret and execute warrants and court orders.
- Communicate professionally and empathetically with debtors to explain the enforcement process and seek resolution.
- Attempt to recover outstanding debts and collect payments in accordance with legal and company guidelines.
- Maintain detailed and accurate records of all enforcement activities and interactions.
- Adhere strictly to industry regulations, company policies, and the National Standards for Enforcement Agents.
- Manage difficult situations with professionalism, de-escalation techniques, and a focus on peaceful resolution.
- Collaborate effectively with team members and senior enforcement agents.
Required Skills
- Excellent verbal and written communication skills.
- Ability to remain calm and professional in challenging situations.
- Strong ethical compass and commitment to fair practice.
- Good organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Full UK driving license and access to a reliable vehicle.
- Basic IT literacy (for record-keeping).
Preferred Qualifications
- Previous customer service experience.
- Experience in roles requiring negotiation or conflict resolution.
- Knowledge of local geography in Cornwall.
- A clean criminal record check (DBS).
Perks & Benefits
- Fully funded comprehensive training and certification as an Enforcement Agent.
- Mentorship and ongoing professional development opportunities.
- Competitive starting salary with potential for performance-related earnings.
- Company pension scheme.
- Employee assistance program.
- 25 days annual leave plus bank holidays.
- Opportunity to make a tangible difference in the community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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