About the Company
Spire Healthcare is a leading independent hospital group in the United Kingdom, committed to providing the highest quality of patient care. With 39 hospitals and 8 clinics across England, Wales, and Scotland, we offer a wide range of services, from diagnostics and minor procedures to complex surgery and rehabilitation. Our Leicester hospital is a cornerstone of our community presence, dedicated to delivering exceptional healthcare with compassion and excellence.
Job Description
We are seeking a dedicated and empathetic Patient Information Coordinator with a strong customer service focus to join our team in Leicester. In this pivotal role, you will be the first point of contact for many of our patients, providing essential information, managing inquiries, and ensuring a smooth and supportive experience throughout their healthcare journey. Your ability to communicate clearly, compassionately, and efficiently will be key to upholding our commitment to patient-centered care.
Key Responsibilities
- Manage inbound and outbound patient communications via phone, email, and in-person, providing accurate and timely information.
- Schedule and confirm patient appointments, admissions, and follow-up consultations.
- Handle patient inquiries regarding services, appointments, billing, and general hospital information with professionalism and empathy.
- Maintain accurate and confidential patient records in accordance with data protection regulations.
- Liaise with clinical staff, doctors, and other departments to ensure seamless patient care coordination.
- Resolve patient concerns and complaints effectively, escalating issues to appropriate personnel when necessary.
- Process patient registrations and ensure all required documentation is completed correctly.
- Contribute to a positive and supportive environment for both patients and colleagues.
Required Skills
- Proven experience in a customer service or patient-facing role (minimum 1 year).
- Exceptional verbal and written communication skills.
- Strong empathetic listening skills and a patient-first approach.
- Proficiency in using IT systems, including patient management software (or similar database systems) and Microsoft Office Suite.
- Excellent organizational skills and attention to detail.
- Ability to work effectively under pressure and manage multiple tasks.
- A proactive and problem-solving attitude.
Preferred Qualifications
- Previous experience within a healthcare setting or medical administration.
- Familiarity with medical terminology.
- GCSEs or equivalent in English and Maths at grade C/4 or above.
Perks & Benefits
- Competitive annual salary and a generous pension scheme.
- Private medical insurance for you and your family.
- Life assurance and critical illness cover.
- Enhanced sick pay.
- Excellent training and development opportunities, including support for professional qualifications.
- Access to a range of employee wellbeing programs and discounts.
- 25 days annual leave plus bank holidays, increasing with service.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.