About the Company
Delta Air Lines is one of the world’s leading airlines, connecting people and cultures across six continents. With a strong commitment to customer service, innovation, and community, Delta offers a vast global network and a premium travel experience. Joining Delta means becoming part of a diverse team dedicated to making every journey memorable and safe.
Job Description
We are seeking a dedicated and customer-focused Part-Time Weekend Ticketing Agent to join our team in New Port Richey, FL. This vital role involves assisting passengers with their travel needs, including ticket sales, rebooking, baggage inquiries, and providing exceptional service to ensure a smooth and pleasant travel experience. You will be the front line of our operation, primarily working on weekends, playing a crucial part in our aviation sector services. This position offers competitive pay and participation in our 401k plan.
Key Responsibilities
- Process ticket sales, exchanges, and refunds accurately and efficiently.
- Assist passengers with flight check-in, seat assignments, and baggage services.
- Provide up-to-date flight information and handle rebooking for delayed or canceled flights.
- Resolve customer issues and complaints professionally and courteously.
- Maintain a thorough understanding of airline policies, procedures, and fare rules.
- Operate computer systems and specialized airline software.
- Adhere to all security and safety regulations.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a problem-solving attitude.
- Proficiency in computer systems and ability to learn new software quickly.
- Ability to work effectively in a fast-paced environment.
- High school diploma or equivalent.
- Availability to work weekends, including holidays.
Preferred Qualifications
- Previous experience in a ticketing, customer service, or travel industry role.
- Fluency in a second language (e.g., Spanish).
- Knowledge of airline reservation systems (e.g., Amadeus, Sabre, Galileo).
Perks & Benefits
- Competitive hourly wage.
- 401k retirement plan.
- Travel privileges (space available).
- Opportunity to work with a global leader in the aviation industry.
- Paid training and professional development.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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