Virtual Fraud Prevention Analyst – Review Suspicious Orders

About the Company

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to fostering a diverse and inclusive environment where every employee can thrive and contribute to our shared success. Join our team and help us build a more secure future for our clients.

Job Description

As a Virtual Fraud Prevention Analyst at Bank of America, you will play a crucial role in safeguarding our customers and the bank from fraudulent activities. This 100% remote position requires a keen eye for detail, strong analytical skills, and the ability to work independently to identify, investigate, and mitigate potential fraud. You will be responsible for reviewing suspicious transactions and orders, utilizing various tools and systems to determine their legitimacy, and taking appropriate action to prevent financial loss. This role demands excellent judgment, a proactive approach, and a commitment to maintaining the highest standards of integrity and security.

Key Responsibilities

• Conduct thorough investigations of suspicious transactions and orders flagged by fraud detection systems.
• Analyze customer account activity, transaction patterns, and other relevant data to identify fraudulent behavior.
• Communicate with customers and internal stakeholders via phone and email to verify transaction legitimacy.
• Document investigation findings accurately and comprehensively in case management systems.
• Collaborate with other fraud prevention teams, law enforcement, and compliance departments as needed.
• Stay updated on the latest fraud trends, schemes, and prevention techniques.
• Recommend improvements to existing fraud detection rules and processes.
• Adhere to all bank policies, procedures, and regulatory requirements related to fraud prevention.

Required Skills

• 1.5+ years of experience in fraud detection, risk management, or a related analytical role.
• Proven ability to analyze complex data and identify anomalies or suspicious patterns.
• Strong verbal and written communication skills with the ability to articulate findings clearly.
• Proficiency in using analytical tools and database systems (e.g., SQL, Excel).
• High level of integrity and a strong ethical compass.
• Ability to work independently in a remote environment with minimal supervision.
• Excellent problem-solving and decision-making abilities.
• Comfortable working in a fast-paced, high-volume environment.

Preferred Qualifications

• Bachelor’s degree in Criminal Justice, Finance, Business Administration, or a related field.
• Experience with specific fraud detection software or platforms (e.g., Actimize, RSA Adaptive Fraud).
• Knowledge of banking regulations and compliance standards related to fraud (e.g., AML, KYC).
• Certifications in fraud examination (e.g., CFE – Certified Fraud Examiner).

Perks & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee assistance program.
• Tuition reimbursement program for career development.
• Virtual training and professional development opportunities.
• Employee discount programs.
• Flexible remote work schedule.

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