About the Company
The University of Chester is a public university located in Chester, England. It is one of the oldest higher education institutions in the UK, with a rich history of academic excellence and community engagement. We are committed to providing an outstanding student experience, fostering a supportive and inclusive environment where every student can thrive. Our campuses and learning centers across the region serve a diverse student body, offering a wide range of undergraduate and postgraduate courses.
Job Description
We are seeking a dedicated and experienced Student Services Manager to lead our student support initiatives at our Warrington location. The successful candidate will be pivotal in ensuring the well-being, success, and positive experience of all students. This role involves overseeing a comprehensive range of student services, including welfare, academic advice, disability support, careers guidance, and pastoral care. You will manage a team of student support professionals, develop and implement service policies, and work collaboratively with academic departments to enhance the student journey. This is an exciting opportunity to make a significant impact on student lives within a supportive and forward-thinking educational environment.
Key Responsibilities
- Manage and lead the Student Services team, including recruitment, training, and performance management.
- Oversee the provision of student welfare, counselling, disability support, and academic guidance.
- Develop and implement student support policies and procedures, ensuring compliance with relevant regulations.
- Collaborate with academic staff and other university departments to deliver integrated student support.
- Monitor and evaluate the effectiveness of student services, implementing improvements as needed.
- Handle complex student cases, providing expert advice and intervention where necessary.
- Manage budgets and resources allocated to Student Services.
- Ensure a proactive approach to student engagement and retention initiatives.
- Contribute to university-wide strategic planning related to student experience.
Required Skills
- Proven experience in a student support or pastoral care management role within an educational setting.
- Strong leadership and team management skills.
- Excellent interpersonal and communication skills, with the ability to engage effectively with students, staff, and external stakeholders.
- Demonstrated ability to develop and implement effective student service policies.
- Understanding of relevant legislation and best practices in student welfare and support.
- Proficiency in data analysis and reporting to inform service improvements.
- A degree in a relevant field (e.g., Education, Psychology, Social Work, or Business Management).
Preferred Qualifications
- Postgraduate qualification in a related discipline.
- Experience working with diverse student populations.
- Knowledge of higher education quality assurance frameworks.
- Professional membership in a relevant student affairs or education body.
- Experience with student information systems and CRM tools.
Perks & Benefits
- Generous annual leave entitlement.
- Pension scheme.
- Professional development opportunities.
- Employee assistance program.
- Access to university facilities (library, gym).
- Work-life balance initiatives.
- Opportunities for career progression within a reputable institution.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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