About the Company
Sanctuary Group is one of the UK’s leading housing and care providers, managing over 100,000 homes across England and Scotland, and providing a range of care and support services. We are dedicated to creating inclusive communities and delivering quality services that make a real difference to people’s lives. Our commitment to our residents extends to our employees, offering a supportive and flexible working environment where talent thrives and contributions are valued.
Job Description
We are seeking a dedicated and compassionate Remote Housing Assistance Coordinator to join our team. This is a full-time, work-from-home position offering full benefits. You will play a crucial role in providing essential support and guidance to residents, assisting them with housing-related inquiries, navigating support services, and ensuring their well-being. This role requires excellent communication skills, empathy, and the ability to work independently in a fast-paced virtual environment. You will be the first point of contact for many residents, offering advice, signposting to relevant agencies, and coordinating services to maintain stable tenancies and promote a positive living experience.
Key Responsibilities
- Serve as the primary remote contact for residents seeking housing assistance and information.
- Provide guidance on tenancy agreements, housing policies, and resident responsibilities.
- Assist residents in completing application forms for housing, benefits, and other support services.
- Coordinate with internal departments and external agencies (e.g., social services, mental health support, debt advice) to ensure residents receive comprehensive support.
- Maintain accurate and confidential resident records and update case management systems.
- Monitor and follow up on resident inquiries and service requests to ensure timely resolution.
- Identify potential issues that could lead to tenancy breakdown and implement preventative measures.
- Educate residents on community resources and opportunities available to them.
- Participate in virtual team meetings and training sessions to enhance skills and knowledge.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a compassionate and empathetic approach.
- Proven ability to work independently and manage time effectively in a remote setting.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and digital communication tools.
- Strong organizational skills and attention to detail.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Problem-solving skills and a proactive attitude.
Preferred Qualifications
- Previous experience in housing management, social care, customer service, or a related field.
- Familiarity with UK housing legislation and welfare benefits system.
- Knowledge of local community resources in Wales, particularly Ceredigion.
- A relevant qualification in housing, social work, or community development.
Perks & Benefits
- Comprehensive health insurance package.
- Generous paid time off, including holidays and sick leave.
- Company pension scheme with employer contributions.
- Dedicated budget for home office setup and equipment.
- Access to a wide range of employee assistance programs.
- Opportunities for professional development and career growth.
- Flexible work-from-home schedule.
- Employee discount programs and well-being initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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