About the Company
The City of Chicago Department of Finance is committed to transparent and efficient management of the city’s financial resources. We ensure the collection of revenue, disbursement of funds, and proper accounting for all financial transactions, serving the residents and businesses of Chicago with dedication and integrity.
Job Description
We are seeking a dedicated and customer-focused Local Council Tax Advisor to join our dynamic team within the City of Chicago Department of Finance. In this crucial role, you will be the primary point of contact for residents and businesses regarding local council tax inquiries, providing accurate information, resolving issues, and ensuring compliance with city tax regulations. This position requires strong communication skills, an empathetic approach, and a commitment to public service. You will play a vital role in supporting the financial health of our city by assisting taxpayers effectively.
Key Responsibilities
- Provide accurate and timely information to taxpayers regarding local council tax obligations, rates, and payment methods.
- Assist residents and businesses with tax calculations, exemptions, and appeals processes.
- Resolve taxpayer inquiries and complaints in a professional and efficient manner, escalating complex issues as needed.
- Process tax payments, refunds, and adjustments, ensuring data accuracy and compliance.
- Educate the public on new tax policies, regulations, and available support programs.
- Maintain detailed and confidential records of all taxpayer interactions and transactions.
- Collaborate with internal departments to streamline tax processes and improve service delivery.
- Participate in ongoing training to stay current with local tax legislation and best practices.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation and problem-solving abilities.
- Proficiency in using financial software and Microsoft Office Suite.
- Ability to interpret and apply complex tax regulations.
- High level of accuracy and attention to detail.
- Ability to work effectively in a fast-paced, public-facing environment.
Preferred Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Previous experience in local government or public sector finance.
- Familiarity with Chicago's municipal code and tax ordinances.
- Bilingual proficiency (e.g., Spanish, Polish) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Pension plan and retirement savings options.
- Life and disability insurance.
- Opportunities for professional development and career advancement.
- Employee assistance program.
- Public service loan forgiveness eligibility.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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