About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands. We are dedicated to delivering exceptional customer service and fostering a supportive and engaging work culture. Join our team and be part of a company that values innovation, diversity, and client success.
Job Description
We are seeking a dedicated and detail-oriented Billing Support Agent to join our team in Oshawa. This is a stable, full-time role for individuals committed to providing high-accuracy support and exceptional customer service. As a Billing Support Agent, you will be the primary point of contact for customers regarding their billing inquiries, ensuring a smooth and satisfactory experience. We are looking for someone with a strong aptitude for precision, excellent communication skills, and a commitment to resolving customer issues efficiently and accurately. If you thrive in a dynamic environment and are passionate about helping others, we encourage you to apply.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat regarding billing statements, charges, payments, and account balances.
- Investigate and resolve billing disputes, discrepancies, and issues with a high degree of accuracy and empathy.
- Process payments, issue refunds, and make necessary adjustments to customer accounts.
- Maintain detailed and accurate records of all customer interactions and transactions in the billing system.
- Collaborate with internal departments to escalate and resolve complex billing problems.
- Educate customers on billing processes, payment options, and service terms.
- Adhere to all company policies, procedures, and service level agreements.
Required Skills
- Minimum of 6 months experience in a customer service or administrative role.
- Exceptional attention to detail and a commitment to accuracy.
- Strong verbal and written communication skills in English.
- Proficiency with basic computer applications and the ability to learn new software quickly.
- Excellent problem-solving abilities and a calm demeanor under pressure.
- Ability to empathize with customers and de-escalate difficult situations.
- Strong organizational skills and ability to manage multiple tasks effectively.
Preferred Qualifications
- Previous experience in a billing support or call center environment.
- Familiarity with CRM software and billing systems.
- Post-secondary education in a related field.
- Ability to communicate in French is an asset.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Opportunities for career growth and professional development.
- Employee Assistance Program (EAP).
- A positive and collaborative work environment.
- Modern office amenities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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