About the Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. With a rich history of innovation, we connect millions of people and businesses through our extensive network, offering broadband, mobile, TV, and IT services. Join a company that is at the forefront of digital transformation and committed to fostering talent.
Job Description
Are you looking to start a rewarding career in customer service? BT Group is seeking enthusiastic and motivated individuals to join our team as an Entry-Level Call Centre Agent in Chesterfield. No prior experience is required as we provide comprehensive, full training to equip you with all the skills you need to succeed. This is a fantastic opportunity to kickstart your career with a global leader, making a real difference to our customers’ lives every day. You will be the first point of contact for our valued customers, providing exceptional support and resolving queries with a friendly and efficient approach.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information and solutions to customer inquiries regarding products and services.
- Troubleshoot basic technical issues and escalate complex problems to the relevant departments.
- Maintain detailed and accurate records of customer interactions.
- Identify opportunities to enhance the customer experience and promote additional services.
- Adhere to company policies, procedures, and service level agreements.
Required Skills
- Excellent verbal and written communication skills.
- A strong desire to learn and develop new skills.
- Patience, empathy, and a positive attitude.
- Ability to work effectively in a fast-paced environment.
- Basic computer literacy.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus, but not essential.
- GCSEs (or equivalent) in English and Maths.
Perks & Benefits
- Competitive starting salary with potential for progression.
- Comprehensive paid training program.
- Generous holiday allowance.
- Access to exclusive employee discounts on BT products and services.
- Pension scheme.
- Health and wellbeing programs.
- Opportunities for career development and advancement within a large organisation.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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