About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving innovation for some of the world’s best brands. With a presence in over 40 countries, we deliver end-to-end capabilities, including CX design, digital transformation, and business process services. Our focus is on helping clients connect with their customers and improve business outcomes through cutting-edge technology and exceptional service. Join our diverse team and be part of a company that values growth, collaboration, and making a real impact.
Job Description
We are seeking a dedicated Application Support Analyst with a strong focus on Concentrix software to join our dynamic team in Montreal. In this hybrid role, you will be a critical point of contact for resolving complex technical issues, ensuring the seamless operation of our proprietary applications. This position requires a proactive problem-solver with a passion for technology and customer satisfaction. You will troubleshoot, diagnose, and resolve application-related incidents, provide user support, and contribute to system improvements, directly impacting our operational efficiency and client satisfaction.
Key Responsibilities
- Provide expert-level support for Concentrix's proprietary software applications, diagnosing and resolving technical issues promptly.
- Act as a primary contact for application users, offering guidance, training, and solutions for system functionalities.
- Monitor application performance and system health, identifying potential issues and implementing preventative measures.
- Collaborate with development teams to escalate complex bugs and contribute to bug fixes and software enhancements.
- Document support procedures, troubleshooting steps, and knowledge base articles to improve team efficiency and user self-service.
- Participate in testing new software releases and updates, ensuring stability and functionality before deployment.
- Maintain high levels of customer satisfaction through professional and effective communication.
Required Skills
- Minimum of 3 years of experience in an Application Support or Technical Support role.
- Demonstrated experience with Concentrix's software platforms or similar CRM/CX applications.
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in SQL for database querying and troubleshooting.
- Excellent communication skills in English and French (written and verbal).
- Ability to work independently and collaboratively in a fast-paced environment.
- ITIL Foundation certification or strong understanding of IT service management best practices.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with scripting languages (e.g., Python, PowerShell).
- Familiarity with cloud platforms (e.g., Azure, AWS).
- Project management experience in an IT context.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and career growth.
- Access to a vibrant and inclusive company culture.
- Hybrid work model promoting work-life balance.
- Employee assistance program for personal and professional support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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