About the Company
Spire Healthcare is a leading independent hospital group in the United Kingdom, committed to delivering exceptional care and patient experience. With a network of hospitals across the country, we are dedicated to providing high-quality, personalized healthcare services within a supportive and professional environment.
Job Description
We are seeking a dedicated and compassionate Patient Experience Assistant to join our team in Kingston upon Hull. In this vital role, you will be the first point of contact for many of our patients, playing a crucial part in ensuring a positive and seamless journey through our services. You will provide administrative support, manage inquiries, coordinate appointments, and actively contribute to an environment where patient comfort and satisfaction are paramount. This role requires excellent communication skills, a proactive approach, and a genuine desire to make a difference in people’s healthcare experience.
Key Responsibilities
- Serve as the primary point of contact for patients, visitors, and healthcare professionals, offering warm and efficient service.
- Manage patient inquiries, provide information, and resolve issues with empathy and professionalism.
- Coordinate patient appointments, admissions, and discharges, ensuring accuracy and efficiency in scheduling.
- Maintain accurate and confidential patient records using our internal systems.
- Gather patient feedback through surveys and direct interaction, contributing to continuous service improvement initiatives.
- Collaborate with clinical and administrative staff to ensure a smooth patient flow and address any operational challenges.
- Assist with general administrative tasks to support the efficient running of the department and hospital.
- Ensure waiting areas and reception spaces are welcoming, tidy, and comfortable for all patients.
Required Skills
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong organizational abilities with keen attention to detail.
- A patient-centric approach with a high degree of empathy and discretion.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively in a fast-paced and sometimes demanding healthcare environment.
- Proven ability to work independently and as part of a team.
Preferred Qualifications
- Previous experience in a healthcare, hospitality, or customer service role.
- Familiarity with medical terminology and patient management systems.
- Relevant administrative or customer service qualifications.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Private medical insurance.
- Generous annual leave allowance.
- Pension scheme with employer contributions.
- Opportunities for professional development and career growth.
- Access to employee discount schemes and wellbeing programs.
- A supportive and collaborative working environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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