About the Company
Hilton Garden Inn Stoke on Trent is a prominent hotel offering comfortable accommodation and exceptional service in the heart of Staffordshire. As part of the global Hilton family, we pride ourselves on creating memorable experiences for our guests through dedicated and friendly team members. Join us and be part of a team that values hospitality, teamwork, and growth.
Job Description
We are seeking an enthusiastic and reliable Part-time Hotel Porter to join our dedicated team for weekend shifts. This role is perfect for individuals who are energetic, possess excellent customer service skills, and are looking for a dynamic weekend position. As a Weekend Warrior Porter, you will be the face of our hotel, assisting guests with their luggage, providing information, and ensuring a smooth and pleasant experience during their stay. Your commitment to exceptional service will contribute significantly to our guests’ satisfaction and the overall reputation of our hotel.
Key Responsibilities
- Greet guests upon arrival and departure with a warm and professional demeanor.
- Assist guests with the loading and unloading of luggage and personal belongings.
- Safely transport luggage to and from guest rooms, adhering to hotel standards.
- Provide accurate information about hotel facilities, services, and local attractions.
- Assist with parcel and package deliveries for guests and hotel operations.
- Maintain the cleanliness and tidiness of the hotel lobby, entrance, and luggage storage areas.
- Support other hotel departments as needed, including front desk and concierge services.
- Respond promptly to guest requests and resolve any issues with efficiency and professionalism.
- Adhere to all hotel safety and security procedures.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable attitude.
- Ability to work effectively in a fast-paced environment.
- Physical stamina to lift and carry luggage and stand for extended periods.
- Reliable and punctual, especially for weekend shifts.
- Ability to work independently and as part of a team.
- Basic understanding of hotel operations and guest services.
Preferred Qualifications
- Previous experience in a hotel or customer service role.
- Knowledge of local attractions and transportation options in Stoke-on-Trent.
- First Aid certification is a plus.
Perks & Benefits
- Competitive hourly wage.
- Opportunities for career development within Hilton.
- Hotel discounts worldwide.
- Free meals during shifts.
- Uniform provided.
- Friendly and supportive team environment.
- Pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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