About the Company
Transport for London (TfL) is responsible for the capital’s public transport network, helping millions of Londoners and visitors get around every day. We manage the London Underground, Overground, DLR, and bus networks, ensuring safe, reliable, and accessible journeys for everyone. Join us in shaping the future of urban mobility and become part of a team dedicated to making London a better place to live, work, and visit. We are committed to fostering an inclusive environment where all employees can thrive.
Job Description
We are seeking dedicated and customer-focused individuals to join our team as Subway / Metro Station Attendants at our Canary Wharf station. In this vital role, you will be the face of Transport for London, providing essential assistance and information to passengers, ensuring their safety, and contributing to the smooth operation of one of the world’s busiest metro systems. This is a front-line position where your excellent communication skills and proactive approach will make a significant difference to thousands of commuters daily. You will be an integral part of our station operations, working in a dynamic environment that offers extensive training, career development opportunities, and comprehensive union perks.
Key Responsibilities
- Provide clear, accurate, and helpful information to passengers regarding routes, fares, and service updates.
- Assist passengers with ticket purchases, using ticket machines, and navigating the station environment.
- Monitor platforms and concourses to ensure passenger safety and security, especially during peak hours.
- Respond effectively to passenger inquiries, complaints, and provide assistance to those with special needs.
- Manage crowd control and direct passenger flow during busy periods, incidents, or emergencies.
- Conduct regular station checks for cleanliness, operational defects, and report any issues promptly.
- Administer basic first aid if required and summon emergency services when necessary.
- Collaborate with control room staff and other station colleagues to ensure efficient operations.
- Adhere to all safety regulations and operational procedures to maintain a secure environment.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A strong customer service orientation with a helpful and friendly demeanor.
- Ability to remain calm and professional under pressure or in emergency situations.
- Problem-solving skills and the ability to make quick, sound decisions.
- Basic numeracy for assisting with ticket transactions and fare inquiries.
- Ability to work effectively as part of a team and independently.
- Flexibility to work various shifts, including nights, weekends, and public holidays.
- A commitment to safety and adherence to operational guidelines.
Preferred Qualifications
- Previous experience in a customer-facing role, preferably in a fast-paced environment.
- Knowledge of the London Underground network and local area.
- Basic computer literacy.
- Fluency in additional languages beyond English.
- First Aid certification.
Perks & Benefits
- Comprehensive pension scheme.
- Generous annual leave allowance.
- Free travel on all TfL services for you and a nominee.
- Access to a wide range of exclusive union membership benefits and support.
- Extensive training and professional development opportunities.
- Opportunities for career progression within TfL.
- Health and wellbeing programs.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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