Front Office Specialist – Medical Billing focus

About the Company

Kaiser Permanente is one of the largest non-profit healthcare plans in the United States, serving millions of members across several states. With a mission to provide high-quality, affordable healthcare services, Kaiser Permanente integrates health coverage and care delivery through its network of hospitals, medical centers, and medical offices. Committed to preventive care and community well-being, Kaiser Permanente is a leader in innovative healthcare solutions and a respected employer in the medical field.

Job Description

We are seeking a dedicated and detail-oriented Front Office Specialist with a strong focus on medical billing to join our team in Fremont. In this pivotal role, you will be the first point of contact for our patients, responsible for creating a positive experience while ensuring accurate and efficient administrative and financial processes. Your expertise in medical billing procedures, insurance verification, and co-payment collection will be critical to the smooth operation of our front office and revenue cycle management. This position requires excellent organizational skills, a compassionate demeanor, and a commitment to upholding the highest standards of patient care and administrative accuracy.

Key Responsibilities

• Greet patients and visitors warmly, managing patient flow and ensuring a welcoming environment.
• Accurately schedule and confirm patient appointments, managing cancellations and rescheduling as needed.
• Register new patients and update existing patient demographics and insurance information.
• Verify patient insurance eligibility and benefits prior to appointments, communicating any financial responsibilities to patients.
• Collect co-payments, deductibles, and outstanding balances, providing receipts and managing daily cash reconciliation.
• Process referrals and authorizations, ensuring all necessary documentation is complete for billing.
• Answer phone calls, address patient inquiries, and direct calls to appropriate staff members.
• Maintain organized patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Collaborate with the billing department to resolve patient billing issues and assist with claims submission.
• Perform general office duties such as filing, scanning, and managing office supplies.

Required Skills

• Minimum of 1 year of experience in a medical front office or administrative role.
• Demonstrated knowledge of medical billing and coding principles (CPT, ICD-10).
• Proficiency in insurance verification and understanding of various insurance plans.
• Strong customer service and interpersonal communication skills.
• Experience with Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems.
• Excellent organizational skills and attention to detail.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Competency in Microsoft Office Suite (Word, Excel, Outlook).

Preferred Qualifications

• Associate's degree in Medical Office Administration, Healthcare Management, or a related field.
• Certification as a Medical Assistant or Medical Billing Specialist.
• Experience with Epic or other major healthcare EMR systems.
• Bilingual proficiency (especially Spanish or Mandarin) is a plus.

Perks & Benefits

• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO) and company-paid holidays.
• 401(k) retirement plan with company match.
• Life insurance and disability coverage.
• Employee assistance program (EAP).
• Professional development opportunities and tuition reimbursement.
• Wellness programs and resources.

Apply Now