About the Company
Wivenhoe House Hotel is a luxurious 4-star country house hotel set in the beautiful parkland of the University of Essex, near Colchester. Renowned for its elegant dining, stunning event spaces, and exceptional guest service, we offer a unique blend of historic charm and modern amenities. We pride ourselves on creating memorable experiences for our guests and a supportive, professional environment for our team members. As a training hotel for the Edge Hotel School, we are committed to excellence and developing talent within the hospitality industry.
Job Description
We are seeking a dedicated and enthusiastic Country House Hotel Porter to join our esteemed team at Wivenhoe House Hotel. This is an excellent opportunity for someone who thrives in a dynamic environment and is committed to providing outstanding guest service. The successful candidate will be a vital part of our operations, ensuring the smooth running of guest arrivals, departures, and internal logistics. With staff housing available, this role offers a fantastic chance to become part of our close-knit community in a beautiful regional setting, contributing to the exceptional guest experience we are known for.
Key Responsibilities
- Warmly welcome and assist guests with their luggage upon arrival and departure, ensuring a seamless check-in/out experience.
- Safely transport luggage, parcels, and other items to and from guest rooms, event spaces, and various hotel areas.
- Assist with the efficient setup and breakdown of meeting rooms and event spaces, including furniture arrangement, AV equipment handling, and room preparation.
- Maintain the impeccable cleanliness and orderliness of all public areas, including lobbies, hallways, entrances, and guest lounges.
- Run errands for guests and management as required, demonstrating discretion, reliability, and excellent time management.
- Familiarize yourself with all hotel services, facilities, and local attractions to provide accurate, helpful information and recommendations to guests.
- Handle guest inquiries, requests, and minor issues promptly and professionally, escalating complex matters to management when necessary.
- Ensure all security procedures are followed diligently, including key management, package handling, and monitoring of public areas for guest safety.
- Operate hotel vehicles, if properly licensed and required, for guest transfers, deliveries, or other operational needs.
- Support other hotel departments as needed, fostering a collaborative environment to ensure a comprehensive and positive guest experience.
Required Skills
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- A strong work ethic, high level of integrity, and a proactive, 'can-do' attitude.
- Physical ability to lift, carry, and move heavy luggage and equipment safely and efficiently.
- Exceptional attention to detail and a steadfast commitment to maintaining high standards of cleanliness, service, and professionalism.
- Ability to work effectively both independently and as an integral part of a cohesive team.
- Flexibility to work various shifts, including evenings, weekends, and public holidays, to meet operational demands.
- Legal right to work in the United Kingdom without sponsorship.
Preferred Qualifications
- Previous experience of at least 6 months in a hotel or hospitality environment, particularly in a porter or similar guest-facing role.
- A full, clean UK driving license.
- Basic knowledge of hotel operations, health and safety procedures, and local Colchester/Essex area attractions.
- Experience working in a luxury, boutique, or country house hotel setting.
Perks & Benefits
- On-site staff housing available (subject to availability and terms), offering convenience and community.
- Competitive salary with opportunities for personal and professional growth and career progression within the hospitality sector.
- Complimentary meals provided whilst on duty.
- Exclusive discounted hotel stays and food & beverage privileges across our hotel group/portfolio.
- Comprehensive training and development programs to enhance your skills and career prospects.
- Professional uniform provided and laundered.
- A supportive, inclusive, and friendly team environment dedicated to guest and employee satisfaction.
- Work in a beautiful and historic parkland setting with excellent facilities.
- Access to selected University of Essex facilities (e.g., library, sports center) by arrangement.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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