About the Company
Macmillan Cancer Support is one of the UK’s largest and most respected charities, dedicated to providing support to people affected by cancer. We offer physical, financial, and emotional support, striving to ensure no one faces cancer alone. Our work is powered by the incredible dedication of our staff and the generosity of our supporters and members. Join our passionate team and help us make a real difference in the lives of millions.
Job Description
We are seeking a compassionate and highly organised Remote Membership Coordinator to join our dedicated team. This role is 100% remote and focused on providing exceptional email-based support to our valued members and supporters. You will be the primary point of contact for membership inquiries, ensuring timely, accurate, and empathetic responses. Your work will directly contribute to maintaining strong relationships with our community and supporting Macmillan’s vital services.
Key Responsibilities
- Respond promptly and professionally to all member inquiries received via email, covering membership renewals, benefits, payment issues, and general information.
- Maintain accurate and up-to-date member records within our CRM system.
- Process membership applications, renewals, and updates efficiently.
- Identify and escalate complex issues to appropriate internal departments for resolution.
- Collaborate with internal teams (e.g., fundraising, finance) to ensure a seamless member experience.
- Contribute to the continuous improvement of our email support processes and knowledge base.
- Uphold Macmillan Cancer Support's brand values and commitment to excellent supporter care in all communications.
Required Skills
- Excellent written communication skills with a strong command of English grammar and spelling.
- Proven ability to provide empathetic and patient support via email.
- Strong organisational skills and attention to detail.
- Proficiency in using CRM software (e.g., Salesforce, Raiser's Edge) or similar database systems.
- Ability to work independently and manage time effectively in a remote environment.
- Basic computer literacy, including experience with Google Workspace or Microsoft Office Suite.
Preferred Qualifications
- Previous experience in a membership coordination, customer service, or administrative role, particularly within a charity or non-profit sector.
- Familiarity with data protection regulations (e.g., GDPR).
- Experience working remotely and using communication tools like Slack or Microsoft Teams.
Perks & Benefits
- Flexible 100% remote work environment.
- Generous annual leave entitlement.
- Access to a comprehensive employee assistance program.
- Opportunities for professional development and training.
- Contribution to a meaningful cause with direct impact on people's lives.
- Work-life balance initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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