Community Outreach Aide – Social Focus, Local Government

About the Company

The City of York Council is the local government authority responsible for delivering a wide range of public services to the residents and communities of York, UK. Our mission is to create a vibrant, inclusive, and sustainable city where everyone can thrive. We are committed to fostering strong community ties, supporting social welfare, and ensuring equitable access to essential services through dedicated and passionate staff.

Job Description

We are seeking a proactive and empathetic Community Outreach Aide with a social focus to join the City of York Council. This pivotal role involves direct engagement with diverse communities across York, aimed at understanding their needs, disseminating vital information about local services, and connecting residents with appropriate support. You will be a crucial link between the council and its citizens, helping to build stronger community resilience and ensuring our public services are accessible and responsive. This on-site position requires a commitment to community interaction, event organization, and collaborative teamwork to achieve meaningful social impact.

Key Responsibilities

• Plan, coordinate, and execute community outreach initiatives and events.
• Engage actively with residents to understand their needs, concerns, and gather feedback on council services.
• Disseminate information about local government services, welfare programs, and available resources.
• Connect individuals and families with appropriate social support, health, and other public services.
• Build and maintain strong working relationships with community leaders, local organizations, and volunteers.
• Assist in the collection and analysis of community data to identify trends, gaps in services, and inform strategic planning.
• Prepare comprehensive reports on outreach activities, community engagement metrics, and service uptake.
• Represent the City of York Council at public meetings, community forums, and stakeholder events.
• Provide administrative support for outreach programs, including scheduling and record-keeping.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and active listening abilities.
• Demonstrated empathy, cultural sensitivity, and understanding of diverse community needs.
• Ability to work effectively both independently and as part of a collaborative team.
• Strong organizational skills and ability to manage multiple tasks and priorities.
• Proficiency in basic office software (e.g., Microsoft Office Suite).
• Problem-solving skills and a proactive approach to community challenges.

Preferred Qualifications

• Previous experience in community engagement, social work, public service, or a related field.
• Knowledge of local government structures, public service delivery, and community resources within York.
• A relevant degree or certification in social sciences, public administration, community development, or a related discipline.
• Familiarity with the diverse communities and demographics within the City of York.
• Ability to speak additional languages prevalent in the local community.

Perks & Benefits

• Generous annual leave allowance.
• Membership in the Local Government Pension Scheme (LGPS).
• Opportunities for continuous professional development and training.
• Access to an Employee Assistance Program for personal and professional support.
• A supportive, inclusive, and collaborative work environment.
• The chance to make a tangible and positive impact on the local community.

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