About the Company
mydentist is the UK’s largest dental care provider, caring for over 10 million patients across the country. We are committed to providing outstanding patient care and creating a supportive environment for our colleagues. With practices nationwide, we offer career development opportunities and a focus on clinical excellence and patient well-being.
Job Description
We are seeking a friendly, organised, and professional Dental Receptionist to join our busy practice in Preston. As the first point of contact for our patients, you will play a crucial role in ensuring a smooth and positive experience from the moment they walk through our doors or call us. This is a full-time position for an individual who is passionate about customer service and has excellent communication skills.
Key Responsibilities
- Warmly greet and welcome patients and visitors to the practice
- Manage patient appointments, including scheduling, rescheduling, and cancellations
- Answer phone calls, respond to emails, and manage general inquiries efficiently
- Process patient registrations and maintain accurate patient records, ensuring confidentiality
- Handle patient billing, payments, and insurance claims with precision
- Coordinate with dentists and dental nurses to ensure efficient patient flow and clinic operations
- Maintain the reception area in a tidy and presentable manner
- Assist with administrative tasks as required, supporting the practice manager
Required Skills
- Proven customer service experience, ideally in a patient-facing role
- Excellent verbal and written communication skills
- Strong organisational and multitasking abilities
- Proficiency in computer systems, including Microsoft Office Suite
- Ability to work effectively in a fast-paced environment
- Empathetic and professional demeanour
Preferred Qualifications
- Previous experience in a dental practice or healthcare setting
- Knowledge of dental practice management software (e.g., SOE Exact)
- Understanding of dental terminology and procedures
Perks & Benefits
- Competitive salary
- 28 days annual leave (including bank holidays)
- Pension scheme
- Access to discounted dental treatments
- Opportunities for professional development and training
- Supportive and friendly team environment
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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