About the Company
Teleperformance is a global leader in digitally integrated business services, providing customer care, technical support, debt collection, social media, and other services. We are committed to delivering exceptional customer experiences across various industries worldwide. With a strong presence in the UK, we empower our teams to connect with customers and drive positive outcomes.
Job Description
Join Teleperformance, a global leader in customer experience management, as a WFH Telco Support Specialist. In this fully remote role, you will be the first point of contact for mobile and internet customers, providing essential support and resolving technical issues from the comfort of your home. This is an exciting opportunity to contribute to a dynamic team and enhance customer satisfaction for a leading telecommunications provider. This is a 100% remote position.
Key Responsibilities
- Provide excellent customer service for mobile and internet service inquiries via phone, email, and chat.
- Troubleshoot and resolve technical issues related to mobile devices, internet connectivity, and related services.
- Guide customers through technical steps, ensuring a clear understanding of solutions.
- Escalate complex issues to senior support teams when necessary.
- Maintain accurate records of customer interactions and resolutions in the CRM system.
- Educate customers on product features, service plans, and new offerings.
- Adhere to quality standards, service level agreements, and company policies.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in navigating computer systems and multiple applications.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric attitude with a passion for helping others.
- Basic understanding of mobile and internet technologies.
Preferred Qualifications
- Previous experience in a customer service or technical support role, ideally within the telecommunications industry.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Experience working in a remote customer support capacity.
Perks & Benefits
- Competitive annual salary.
- Comprehensive training and ongoing development opportunities.
- Fully remote work model, saving commute time and costs.
- Access to employee wellness programs.
- Opportunity to work with a global leader in customer experience.
- Paid time off and holiday benefits.
- Employee discounts on various services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.