About the Company
AT&T is a global leader in telecommunications, technology, and media. We connect people with their world, everywhere they live and work. Our commitment to innovation and customer satisfaction drives us to deliver exceptional service. Join our team in Tulsa and be a part of a company that values every voice and strives for excellence in customer experience.
Job Description
Are you a meticulous listener with a keen eye for detail? AT&T is looking for enthusiastic individuals to join our team in Tulsa as a Customer Service Evaluator. In this casual, part-time role, you’ll play a vital part in ensuring the quality and consistency of our customer interactions. This is a unique opportunity where a traditional resume isn’t required – we’re looking for individuals with a natural ability to assess conversations, provide constructive feedback, and contribute to a better customer experience. You’ll be listening to recorded customer service calls, evaluating them against established guidelines, and helping us identify areas for improvement and celebrate successes. If you’re ready to make an impact without the usual application hurdles, we encourage you to apply!
Key Responsibilities
- Listen to recorded customer service calls and interactions.
- Evaluate call quality based on defined rubrics and performance standards.
- Identify areas of strength and opportunities for improvement in agent performance.
- Provide clear, objective, and constructive feedback to improve customer service delivery.
- Ensure compliance with company policies and regulatory requirements during evaluations.
- Contribute to a positive and collaborative team environment.
- Maintain confidentiality of all customer and company information.
- Participate in calibration sessions to ensure consistency in evaluation standards.
Required Skills
- Exceptional listening and comprehension skills.
- Strong attention to detail and ability to identify key information.
- Objective and analytical mindset.
- Ability to provide constructive and unbiased feedback.
- Basic computer literacy and comfort with navigating digital tools.
- Excellent communication skills, both written and verbal.
- Reliability and a strong work ethic.
- Ability to work independently and manage time effectively.
Preferred Qualifications
- Previous experience in a customer service environment.
- Familiarity with quality assurance processes.
- Experience with call center operations or telecommunications.
- A strong understanding of customer satisfaction principles.
- High school diploma or equivalent.
Perks & Benefits
- Flexible part-time schedule options.
- Comprehensive paid training program.
- Opportunities for skill development and internal growth.
- Employee discounts on AT&T products and services.
- Access to wellness programs.
- Supportive and collaborative team culture.
- On-site work environment with a dedicated workspace.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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