About the Company
TELUS International designs, builds, and delivers next-generation digital solutions for global brands. We are a leading digital customer experience innovator that partners with brands to deliver exceptional customer service, content moderation, AI data solutions, and more. Our team members are passionate about creating a connected world and ensuring online safety and positive interactions across various platforms. Join our dynamic team and contribute to a secure and engaging online environment.
Job Description
We are seeking a dedicated and detail-oriented WFH Pinterest Moderator to join our global team. In this 100% remote role, you will be responsible for ensuring a safe and positive experience for users on the Pinterest platform by reviewing user-generated content, identifying violations of community guidelines, and taking appropriate action. This role focuses on maintaining the integrity of our online community and contributing to a secure and enjoyable environment for all users.
Key Responsibilities
- Review user-submitted content (pins, comments, boards) on Pinterest against established community guidelines and terms of service.
- Identify and take appropriate action on content that violates policies, including removal, escalation, or flagging.
- Maintain a high level of accuracy and efficiency in content moderation decisions.
- Stay up-to-date with evolving community guidelines, policies, and platform features.
- Collaborate with team members and supervisors to ensure consistent application of moderation policies.
- Provide feedback on content trends and potential policy gaps to improve overall community safety.
- Handle sensitive and potentially disturbing content with professionalism and resilience.
- Adhere to strict confidentiality and data security protocols.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong analytical and decision-making abilities with attention to detail.
- Proficiency in navigating and utilizing social media platforms, especially Pinterest.
- Ability to work independently and maintain high productivity in a remote environment.
- Comfortable reviewing potentially sensitive or graphic content.
- Strong ethical judgment and commitment to user safety.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to adapt to changes in policies and procedures quickly.
Preferred Qualifications
- Previous experience in content moderation, online community management, or customer service.
- Familiarity with various types of online content and digital trends.
- Associate's or Bachelor's degree in a relevant field (e.g., Communications, Psychology, IT).
- Experience with content management systems or moderation tools.
Perks & Benefits
- Competitive annual salary.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Work-from-home flexibility.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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