About the Company
Merlin Entertainments is a global leader in location-based, family entertainment. As Europe’s number one and the world’s second-largest visitor attraction operator, we bring joy to millions through iconic brands like LEGOLAND, Madame Tussauds, SEA LIFE, and Thorpe Park. We pride ourselves on creating memorable experiences, fostering innovation, and prioritizing the safety and enjoyment of our guests and staff. Join a company where every day is an adventure!
Job Description
We are seeking an experienced and dynamic Theme Park Operations Manager to lead our day-to-day operations at a key attraction near Gravesend. This is a critical leadership role responsible for ensuring exceptional guest experiences, operational efficiency, and the highest standards of safety across all park departments. The successful candidate will have a proven track record in attractions or large-scale event management and will be instrumental in driving performance and fostering a positive work environment. Relocation assistance is available for the right candidate.
Key Responsibilities
- Oversee daily park operations, including rides, retail, food & beverage, guest services, and security.
- Lead, mentor, and develop a large team of operational staff and supervisors.
- Ensure strict adherence to all health, safety, and operational procedures and regulations.
- Monitor and analyze operational performance metrics, identifying areas for improvement and implementing effective solutions.
- Manage operational budgets, optimize resource allocation, and control costs.
- Enhance the overall guest experience through proactive problem-solving and service excellence initiatives.
- Collaborate with other departments, including marketing, maintenance, and HR, to achieve park objectives.
- Develop and implement emergency response plans and protocols.
- Conduct regular inspections to ensure compliance with company standards and industry best practices.
Required Skills
- Minimum 5 years of experience in an operations management role within a theme park, large visitor attraction, or similar high-volume entertainment venue.
- Demonstrated leadership ability with experience managing and motivating large teams.
- Strong understanding of health, safety, and security regulations relevant to the attractions industry.
- Excellent problem-solving, decision-making, and organizational skills.
- Proficiency in operational budgeting and resource management.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment and handle high-pressure situations.
- Flexible to work evenings, weekends, and holidays as required.
Preferred Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Certifications in health & safety management (e.g., NEBOSH, IOSH).
- Experience with lean operational methodologies or continuous improvement programs.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Relocation assistance package available.
- Opportunities for career growth and professional development within a global company.
- Free admission to Merlin Entertainments attractions worldwide.
- Employee discounts on retail, food, and beverage.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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