About the Company
Rogers Communications is a leading Canadian technology and media company. We are committed to delivering the best in wireless, internet, television, and home monitoring services to consumers and businesses. With a rich history of innovation, we pride ourselves on connecting Canadians to the world and to each other. Our team is dedicated to customer satisfaction and fostering a dynamic, inclusive, and rewarding work environment.
Job Description
Join Rogers Communications as a Remote Live Chat Agent and become a vital part of our customer support team. In this 100% remote role, you will engage with customers exclusively through text-based chat, providing prompt, accurate, and friendly assistance for various inquiries, troubleshooting, and service requests. We are looking for empathetic individuals with excellent written communication skills and a passion for helping others. This is a fantastic opportunity for those seeking a flexible work-from-home position within a supportive team environment.
Key Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Provide accurate information regarding products, services, billing, and technical support.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development to stay updated on product knowledge and service offerings.
Required Skills
- Exceptional written communication and grammar skills in English.
- Proficient typing speed and accuracy.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Customer-focused attitude with a desire to assist and resolve issues.
- Comfortable working independently in a remote environment.
- Reliable high-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Previous experience in a customer service or call center environment (text-based support preferred).
- Familiarity with telecommunications products and services.
- Experience using CRM software and live chat platforms.
- Ability to communicate in French is an asset.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Competitive salary and performance bonuses.
- Opportunities for career growth and professional development.
- Employee discounts on Rogers products and services.
- Paid time off and holiday pay.
- Supportive and collaborative remote work culture.
- Virtual social events and team building initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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