About the Company
Deloitte provides industry-leading audit and assurance, consulting, financial advisory, risk advisory, tax, and related services to public and private clients spanning multiple industries. As a global leader in professional services, we are committed to fostering a diverse and inclusive environment where our people can thrive and make a tangible impact. Our Seattle office serves a wide array of clients, including governmental entities and public sector organizations, helping them achieve their financial and operational goals through strategic advice and dedicated support.
Job Description
We are seeking a dedicated and detail-oriented Public Revenue Collection Agent to join our growing team in Seattle. In this critical role, you will be responsible for the efficient and compliant collection of public revenues on behalf of our governmental and public sector clients. This position requires strong communication skills, a meticulous approach to financial data, and a commitment to upholding public trust and regulatory standards. You will play a vital part in ensuring the financial stability and operational effectiveness of public services in our community, contributing directly to the well-being and development of our clients’ operations.
Key Responsibilities
- Manage a diverse portfolio of revenue accounts for various public sector clients.
- Communicate professionally with individuals and organizations regarding outstanding payments through multiple channels (phone, email, written correspondence).
- Negotiate payment plans and settlements effectively, always in strict accordance with established policies and governmental regulations.
- Maintain accurate, detailed, and confidential records of all collection activities and account statuses within our systems.
- Collaborate proactively with internal legal and accounting teams to resolve complex collection issues and ensure proper escalation when necessary.
- Prepare and submit regular, comprehensive reports on collection performance, outstanding balances, and compliance metrics.
- Ensure strict adherence to all local, state, and federal collection laws, privacy regulations (e.g., FDCPA), and client-specific protocols.
- Identify opportunities and recommend process improvements to enhance collection efficiency, effectiveness, and customer satisfaction.
- Provide exceptional customer service, maintaining professionalism, empathy, and discretion at all times.
Required Skills
- Minimum of 2 years of experience in collections, accounting, or a related financial role.
- Proven ability to communicate effectively and persuasively, both verbally and in writing.
- Strong negotiation, problem-solving, and conflict resolution skills.
- Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
- Excellent organizational skills and meticulous attention to detail.
- Ability to work independently, prioritize tasks, and manage a high-volume caseload efficiently.
- High level of integrity, ethical conduct, and ability to handle confidential financial information.
- Solid understanding of basic accounting principles and financial reconciliation.
Preferred Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or a closely related field.
- Prior experience working with public sector clients or government agencies.
- Familiarity with industry-standard collection software and CRM systems.
- In-depth knowledge of federal and state regulations pertaining to debt collection (e.g., FDCPA, TCPA).
Perks & Benefits
- Competitive base salary reflecting your experience and contributions.
- An excellent, comprehensive pension plan designed for your long-term financial security.
- Robust health, dental, and vision insurance coverage for you and your family.
- Generous paid time off (PTO) and company-observed holidays.
- 401(k) retirement plan with attractive company matching contributions.
- Significant opportunities for continuous professional development, training, and career advancement within a global firm.
- Employee assistance programs offering confidential support and resources.
- Comprehensive commuter benefits program.
- Access to various wellness programs and initiatives to support your well-being.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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