About the Company
Menzies Aviation is a leading global provider of passenger, ramp and cargo handling services. With operations in over 200 locations across 37 countries, we are dedicated to delivering safe, secure, and reliable services to our airline partners. Join our team in Aberdeen and be part of an organization that values professionalism, teamwork, and customer satisfaction.
Job Description
As a Passenger Service Agent at Aberdeen International Airport, you will be the first point of contact for passengers, ensuring a smooth and pleasant travel experience from check-in to boarding. This dynamic role requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced airport environment. You will handle various passenger queries, assist with luggage, process travel documents, and ensure compliance with all aviation safety and security regulations.
Key Responsibilities
- Greet passengers warmly and provide exceptional customer service at all times.
- Process passenger check-ins, including baggage handling and seat assignments.
- Verify travel documents, ensuring compliance with airline and country regulations.
- Assist passengers with special needs, including unaccompanied minors, passengers with reduced mobility, and VIPs.
- Manage boarding gate procedures, including scanning boarding passes and making announcements.
- Handle passenger enquiries, resolve issues, and provide accurate flight information.
- Coordinate with ground operations and flight crew to ensure timely departures.
- Adhere to all safety, security, and quality standards set by Menzies Aviation and regulatory authorities.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a proactive approach.
- Ability to work efficiently under pressure and in a fast-paced environment.
- Proficiency in basic computer systems and willingness to learn airline-specific software.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Valid UK driving license (desirable for certain tasks).
Preferred Qualifications
- Previous experience in an airport, airline, or customer service role.
- Knowledge of aviation security procedures.
- Ability to speak additional languages.
Perks & Benefits
- Competitive salary and shift allowances.
- Comprehensive training and career development opportunities.
- Discounted air travel for employees and their families (subject to eligibility).
- Company pension scheme.
- Access to employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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