About the Company
Hamilton Sports Group (HSG) is a leading organization in Canadian professional sports and entertainment, proudly owning and operating the Hamilton Tiger-Cats of the Canadian Football League (CFL) and Forge FC of the Canadian Premier League (CPL). We are dedicated to delivering unforgettable experiences for our fans, partners, and the community. Our venues, including Tim Hortons Field, host a wide array of events, from thrilling sporting contests to major concerts and community gatherings. Join our team and be part of creating electrifying atmospheres!
Job Description
Are you energetic, customer-focused, and looking for flexible weekend work? Hamilton Sports Group is seeking enthusiastic Event Ushers to join our team for professional stadium events at Tim Hortons Field. This casual, part-time role is perfect for individuals who enjoy working in a dynamic environment, thrive on providing excellent guest service, and are available for weekend shifts. As an Event Usher, you will be the welcoming face of our venues, ensuring guests have a safe, enjoyable, and memorable experience at every event.
Key Responsibilities
- Warmly greet and assist guests with finding their seats and navigating the venue.
- Provide accurate information regarding venue facilities, event schedules, and policies.
- Monitor assigned sections for any safety concerns, potential issues, or disruptive behavior.
- Enforce venue policies and procedures consistently and courteously.
- Respond promptly and effectively to guest inquiries and resolve minor issues.
- Assist with crowd control and emergency evacuation procedures when necessary.
- Collaborate with security, medical, and other event staff to ensure a seamless event experience.
- Maintain a professional appearance and positive attitude at all times.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong commitment to customer service and guest satisfaction.
- Ability to remain calm and professional in fast-paced and high-pressure situations.
- Physical stamina to stand, walk, and climb stairs for extended periods.
- Ability to work flexible hours, primarily evenings and weekends.
- Must be at least 18 years old.
Preferred Qualifications
- Previous experience in a customer service, hospitality, or event-based role.
- Knowledge of stadium operations or professional sports events.
- First Aid and/or CPR certification.
Perks & Benefits
- Flexible weekend scheduling.
- Opportunity to be part of exciting professional sports and entertainment events.
- Gain valuable experience in event management and customer service.
- Work in a fun, dynamic, and supportive team environment.
- Direct involvement in creating memorable experiences for thousands of fans.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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