About the Company
Bank of Ireland is one of Ireland’s leading financial services groups, with a heritage stretching back over 230 years. We are a diversified financial services group, providing a broad range of financial products and services to retail, commercial, and corporate customers in Ireland and the UK. With a strong commitment to customer service and community engagement, we strive to be at the heart of our customers’ financial lives, helping them to achieve their goals. We believe in fostering a supportive and inclusive work environment where every employee can thrive and contribute to our success.
Job Description
We are seeking a dedicated and enthusiastic Customer Support Assistant to join our team in Derry/Londonderry. In this role, you will be the first point of contact for our customers, providing exceptional service and support across various banking products and services. You will handle inquiries, resolve issues, and guide customers through their banking needs, ensuring a positive and efficient experience. This is an excellent opportunity for individuals passionate about customer service and looking to build a career in the financial services industry.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person, providing accurate information and solutions.
- Assist customers with account management, transactions, and product information.
- Resolve customer complaints and issues efficiently and professionally, escalating complex cases when necessary.
- Maintain a comprehensive understanding of all Bank of Ireland products and services.
- Document customer interactions and transactions accurately in our systems.
- Adhere to all regulatory compliance and company policies.
- Identify opportunities to improve customer satisfaction and contribute to service excellence.
- Collaborate with team members to achieve departmental goals and ensure seamless customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a patient and empathetic approach.
- Proven ability to problem-solve and make sound decisions.
- Proficiency in using computer systems and standard office software.
- Ability to work effectively in a fast-paced and dynamic environment.
- A strong commitment to customer satisfaction and service quality.
- Attention to detail and accuracy.
Preferred Qualifications
- Previous experience in a customer service or call centre role, preferably within the financial sector.
- Knowledge of banking products and services.
- Experience with CRM software.
- A-Levels or equivalent qualification.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental insurance.
- Generous pension scheme.
- 25 days annual leave plus bank holidays.
- Opportunities for professional development and career progression.
- Employee assistance program.
- Discounted banking products and services.
- Vibrant and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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