About the Company
Teleperformance is a global leader in digitally integrated business services, operating as a strategic partner to the world’s largest companies. We offer a comprehensive suite of services that include customer experience management, back-office services, and knowledge process outsourcing. With a presence in 88 countries and a team of over 420,000 employees, we are committed to delivering outstanding results and innovative solutions for our clients and their customers worldwide. Join our dynamic team and be part of a company that values innovation, diversity, and professional growth.
Job Description
Are you a tech-savvy individual with a passion for helping others? Teleperformance is seeking a dedicated Level 1 IT Technical Support Specialist to join our fully remote team. This is a 100% remote position, allowing you to work from the comfort of your home. In this role, you will be the first point of contact for users experiencing technical issues, providing crucial support and troubleshooting to ensure seamless operations. You will diagnose and resolve hardware, software, and network problems, escalating more complex issues to higher-level support when necessary. We’re looking for someone with excellent communication skills, a problem-solving mindset, and a commitment to delivering exceptional customer service. This is a fantastic opportunity to kickstart your career in IT support with a global leader.
Key Responsibilities
- Provide first-level technical support via phone, email, chat, and remote tools.
- Diagnose and resolve basic to intermediate hardware, software, and network issues.
- Guide users through troubleshooting steps and provide clear, concise solutions.
- Document all support interactions, including problems, solutions, and follow-up actions, in the ticketing system.
- Escalate complex or unresolved issues to Level 2 support or appropriate teams.
- Assist with user account management, password resets, and access permissions.
- Install, configure, and troubleshoot software applications.
- Maintain a high level of customer satisfaction through professional and empathetic service.
- Stay up-to-date with new technologies and internal procedures.
Required Skills
- Strong verbal and written communication skills.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Basic understanding of network concepts (TCP/IP, Wi-Fi, VPN).
- Familiarity with common office productivity suites (e.g., Microsoft 365, Google Workspace).
- Ability to learn new software and systems quickly.
- Excellent problem-solving and analytical abilities.
- Strong customer service orientation.
- Ability to work independently and as part of a remote team.
- Reliable high-speed internet connection and a dedicated quiet workspace.
Preferred Qualifications
- CompTIA A+ or ITIL Foundation certification.
- Previous experience in a customer service or help desk role.
- Familiarity with IT service management (ITSM) tools (e.g., ServiceNow, Zendesk).
- Experience with remote support tools.
- Fluency in an additional language.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Work-from-home flexibility.
- Access to extensive training resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.