About the Company
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked among the best performing and most admired companies in the world.
Job Description
We are seeking a highly skilled and experienced Remote Apple Technical Writer to join our Engineering Support team. In this role, you will be responsible for creating, editing, and maintaining comprehensive technical documentation related to Apple products and solutions used within our enterprise environment. This position requires a strong understanding of Apple’s ecosystem, excellent writing skills, and the ability to translate complex technical information into clear, concise, and user-friendly documentation for various audiences, including engineers, IT support staff, and end-users. This is a 100% remote work-from-home position.
Key Responsibilities
- Develop and maintain technical documentation, including user manuals, administrator guides, API documentation, knowledge base articles, and release notes for Apple-centric solutions.
- Collaborate closely with engineering, product management, and support teams to gather information and ensure accuracy of content.
- Translate complex technical concepts into easily understandable content for both technical and non-technical audiences.
- Ensure all documentation adheres to established style guides, terminology, and quality standards.
- Manage the documentation lifecycle, from planning and creation to review, publication, and deprecation.
- Participate in product reviews and testing to provide feedback and validate documentation.
- Identify opportunities for documentation improvement and implement best practices.
- Maintain a deep understanding of current and emerging Apple technologies and platforms.
Required Skills
- 5+ years of experience as a Technical Writer, with significant experience documenting Apple technologies.
- Proficiency in macOS, iOS, iPadOS, and Apple enterprise deployment tools (e.g., Jamf Pro, Apple Business Manager).
- Demonstrated ability to write clear, concise, and accurate technical documentation.
- Strong understanding of IT support processes and engineering workflows.
- Experience with content management systems (CMS) and documentation tools.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple projects simultaneously in a remote environment.
Preferred Qualifications
- Bachelor's degree in Technical Communication, Computer Science, English, or a related field.
- Experience with scripting languages (e.g., Python, Shell) relevant to Apple administration.
- Familiarity with agile development methodologies.
- Certification in technical writing or Apple professional certifications.
- Portfolio of previous technical writing samples focused on Apple technologies.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Employee assistance program.
- Professional development and training opportunities.
- Flexible remote work schedule.
- Home office stipend.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.