About the Company
Club Pilates is the largest network of Reformer-based Pilates studios in the world, committed to making Pilates accessible to everyone. We believe that Pilates is for all bodies, and our studios offer a welcoming, modern environment where members can achieve their fitness goals. With state-of-the-art equipment and certified instructors, Club Pilates provides a premium boutique fitness experience focusing on strength, flexibility, balance, and agility. Join our team and be part of a community dedicated to wellness and member success.
Job Description
Are you a bright, energetic, and customer-focused individual looking to thrive in a modern fitness environment? Club Pilates in the vibrant Ironbound district of Newark is seeking a dedicated Pilates Studio Host to be the welcoming face and organizational backbone of our boutique studio. In this role, you will be the first point of contact for our members, ensuring a seamless and exceptional experience from their initial inquiry to their regular class attendance. If you have a passion for health and wellness, excellent communication skills, and a knack for creating a positive atmosphere, we invite you to become an essential part of our team.
Key Responsibilities
- Warmly greet all members and prospective clients upon arrival, providing an exceptional first impression.
- Manage the studio's front desk operations, including check-ins, scheduling, and membership inquiries.
- Process new member registrations, manage existing accounts, and handle point-of-sale transactions for retail items and memberships.
- Conduct studio tours for new clients, effectively communicating the benefits of Club Pilates and our unique class offerings.
- Actively engage in membership sales, follow up on leads, and achieve sales targets.
- Maintain the cleanliness and organization of the studio lobby, retail area, and common spaces.
- Assist with opening and closing procedures, ensuring the studio is ready for operation or securely closed.
- Respond to phone calls, emails, and in-person inquiries promptly and professionally.
- Support instructors and management with administrative tasks as needed.
- Foster a positive and inclusive community atmosphere within the studio.
- Educate members on studio policies, class types, and package options.
Required Skills
- Minimum of 1 year of experience in customer service, retail, or a front desk role.
- Exceptional communication and interpersonal skills, with a friendly and outgoing personality.
- Proficiency with computer systems and ability to quickly learn new software (e.g., Mindbody).
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Basic sales acumen with a comfort in discussing membership options and closing sales.
- A genuine interest in health, wellness, and fitness.
Preferred Qualifications
- Previous experience in a fitness studio or boutique environment.
- Familiarity with Pilates or other group fitness programs.
- Experience with CRM software.
- High school diploma or equivalent; some college education preferred.
Perks & Benefits
- Complimentary unlimited Pilates classes for yourself.
- Significant discounts on retail merchandise.
- Opportunities for growth and advancement within the Club Pilates network.
- A vibrant, supportive, and health-focused work environment.
- Paid Time Off (PTO) and sick leave.
- Access to ongoing training and development programs.
- Potential for performance-based bonuses.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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