About the Company
Hilton Aberdeen TECA is a premier hotel located within the vibrant Exhibition Centre Aberdeen (TECA) campus. We pride ourselves on offering exceptional hospitality, modern amenities, and a seamless experience for both business and leisure travellers. As part of the globally renowned Hilton brand, we are committed to providing outstanding service and creating memorable stays for our guests. Join our dedicated team and contribute to a legacy of excellence in the heart of Scotland.
Job Description
We are seeking a diligent and reliable Night Porter to join our dedicated team at Hilton Aberdeen TECA. This vital role ensures the smooth operation and security of our hotel during the quiet overnight hours. The successful candidate will be the primary point of contact for guests during the night, handling enquiries, assisting with security, and preparing the hotel for the following day. If you thrive in a calm environment, possess excellent attention to detail, and are committed to guest satisfaction, we encourage you to apply.
Key Responsibilities
- Conduct regular security checks and patrols of the hotel premises, ensuring guest safety and property security.
- Handle late check-ins and early check-outs efficiently, processing payments and key distribution accurately.
- Respond promptly and courteously to all guest requests and inquiries, providing exceptional customer service.
- Monitor the hotel's CCTV and fire alarm systems, responding to any alerts or incidents according to protocol.
- Prepare meeting rooms and public areas for the following day's activities, including setting up equipment or furniture.
- Assist with luggage handling and parking arrangements for guests as required.
- Ensure the cleanliness and presentation of the lobby and common areas throughout the night.
- Report any maintenance issues, security incidents, or unusual occurrences to the appropriate department.
- Complete administrative tasks such as logging events, preparing reports, and managing deliveries.
Required Skills
- Excellent customer service and interpersonal skills
- Ability to work independently and demonstrate initiative
- Strong observational skills and attention to detail
- Basic computer proficiency (e.g., for reservations systems, email)
- Reliability and punctuality
- Physical capability to perform patrols and lift moderate weights
Preferred Qualifications
- Previous experience in a hotel, hospitality, or security role
- Knowledge of health and safety procedures, particularly fire safety
- First Aid certification
- A valid driving license
Perks & Benefits
- Competitive salary and pension scheme
- Generous Hilton Team Member travel discounts
- Opportunities for professional development and career progression within Hilton
- Comprehensive training programs
- Free meals on duty
- Employee recognition programs
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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