About the Company
EF MEDISPA is a leading luxury medical aesthetics clinic group, renowned for its innovative treatments, state-of-the-art technology, and unparalleled client experience. We are dedicated to providing bespoke services that exceed expectations, fostering a culture of excellence and discretion. Our team of highly skilled professionals is committed to delivering exceptional results in a serene and sophisticated environment. Join us in setting the standard for premium aesthetic care.
Job Description
We are seeking an exceptionally polished and client-focused Med-Spa Coordinator to join our prestigious Walthamstow clinic. This pivotal role is the first point of contact for our discerning clientele, requiring a blend of administrative prowess, genuine warmth, and impeccable organizational skills. You will be instrumental in ensuring a seamless, luxurious experience from initial inquiry through to post-treatment follow-up, upholding EF MEDISPA’s reputation for world-class service. If you possess a passion for health, wellness, and beauty, coupled with a commitment to high-end client care, we invite you to apply.
Key Responsibilities
- Manage and optimize clinic appointment schedules, ensuring efficient client flow and practitioner availability.
- Warmly greet and welcome all clients, managing check-ins and check-outs with professionalism and discretion.
- Handle client inquiries via phone, email, and in-person, providing accurate information about treatments and services.
- Process payments, manage client accounts, and maintain meticulous records using our CRM system.
- Maintain the pristine appearance of the reception area and client lounges, ensuring a luxurious and comfortable environment.
- Coordinate client consultations, follow-up appointments, and post-treatment care instructions.
- Assist with inventory management of retail products and clinic supplies.
- Collaborate closely with practitioners and management to ensure a cohesive and high-standard client journey.
- Resolve client concerns and feedback with empathy and efficiency, escalating when necessary.
- Contribute to a positive and professional clinic atmosphere.
Required Skills
- Minimum of 2 years experience in a high-end customer service or client-facing role (e.g., luxury retail, hospitality, private healthcare).
- Exceptional verbal and written communication skills with a refined telephone manner.
- Proven ability to manage complex schedules and multiple priorities effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Demonstrated strong organizational skills and attention to detail.
- Professional demeanor and appearance, with a positive and proactive attitude.
- Ability to maintain strict client confidentiality.
Preferred Qualifications
- Previous experience within a medical spa, aesthetic clinic, or healthcare environment.
- Familiarity with clinic management software (e.g., Mindbody, Booker, Aesthetic Record).
- Understanding of medical aesthetics terminology and treatments.
- Certification in customer service or hospitality management.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Generous employee discounts on treatments and products.
- Opportunities for professional development and training in medical aesthetics.
- Paid time off and holiday benefits.
- A supportive and luxurious work environment.
- Contribution to a pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.