About the Company
TELUS is a dynamic, world-leading communications and information technology company with $18 billion in annual revenue and 13 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. We are on a mission to improve the lives of Canadians, connecting them to what matters most. Our team members are dedicated to creating a better future, and we’re looking for passionate individuals to join us in making a difference.
Job Description
Join the TELUS team as a Work From Home Customer Support Representative! We’re seeking empathetic and tech-savvy individuals to provide exceptional service to our customers across Canada. This is a full-time, remote position, offering flexible shift work to accommodate various lifestyles. You will be the first point of contact for customer inquiries, resolving issues, and ensuring a positive experience with TELUS products and services. If you thrive in a fast-paced environment and are passionate about helping others, we encourage you to apply.
Key Responsibilities
- Provide excellent customer service via phone, chat, and email.
- Resolve customer inquiries and issues efficiently and professionally.
- Troubleshoot technical problems related to TELUS products and services.
- Educate customers on product features and service benefits.
- Document all customer interactions accurately in the CRM system.
- Adhere to company policies and procedures.
- Collaborate with team members and supervisors to improve customer experience.
- Manage call volumes and meet performance metrics.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving and critical thinking abilities.
- Ability to work independently in a remote environment.
- Proficiency with basic computer applications and navigating multiple systems simultaneously.
- Reliable high-speed internet connection and a dedicated quiet workspace.
- High school diploma or equivalent.
- Availability for shift work, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a customer service or call center role (1-2 years preferred).
- Familiarity with telecommunications products and services.
- Experience with CRM software (e.g., Salesforce).
- Bilingualism (English and French) is an asset.
- Post-secondary education.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive benefits package (medical, dental, vision).
- Paid time off and holiday pay.
- Employee discounts on TELUS products and services.
- Opportunities for career growth and professional development.
- Work from the comfort of your home.
- Supportive team environment and virtual social events.
- Equipment provided (computer, headset).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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