About the Company
Hilton Milton Keynes is a prestigious hotel offering exceptional service and facilities in the heart of Buckinghamshire. As part of the globally renowned Hilton brand, we are committed to creating memorable experiences for our guests and providing a supportive, growth-oriented environment for our team members. We believe in nurturing talent and offering clear pathways for career development within the hospitality industry.
Job Description
Are you looking to kickstart your career in hospitality? Hilton Milton Keynes is seeking an enthusiastic and dedicated Trainee Receptionist / Front Desk team member to join our vibrant team. This is an excellent opportunity for individuals with no prior experience in a front desk role, as full comprehensive training will be provided. You will be the first point of contact for our guests, playing a crucial role in creating a welcoming and efficient experience. If you have a passion for service, a positive attitude, and are eager to learn, we encourage you to apply!
Key Responsibilities
- Greet and welcome guests in a warm and professional manner upon arrival and departure.
- Assist guests with check-ins and check-outs, ensuring a smooth and efficient process.
- Handle guest inquiries, requests, and concerns promptly and courteously.
- Answer phone calls and direct them to the appropriate department.
- Process payments and maintain accurate records of transactions.
- Provide information about hotel services, facilities, and local attractions.
- Maintain a clean and organized front desk and lobby area.
- Collaborate with other departments to ensure guest satisfaction.
- Learn and adhere to all hotel policies and procedures.
- Assist with administrative tasks as required.
Required Skills
- Excellent verbal communication skills.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Eagerness to learn and develop new skills.
- Ability to work effectively in a team-oriented environment.
- Basic computer literacy.
- A positive attitude and strong work ethic.
- Ability to remain calm and professional under pressure.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience in a customer service role (non-hospitality experience is acceptable).
- Familiarity with the local Milton Keynes area.
Perks & Benefits
- Comprehensive training and mentorship program.
- Opportunities for career progression within Hilton Hotels & Resorts.
- Employee discount programs on hotel stays and F&B.
- Access to Hilton University for ongoing learning.
- A supportive and inclusive work environment.
- Uniform provided and laundered.
- Meals on duty.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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