About the Company
Hilton Hotels & Resorts is a global leader in hospitality, renowned for providing exceptional guest experiences across its diverse portfolio of brands. With a strong presence in key cities worldwide, including Leicester, we are committed to creating memorable stays through our dedicated team members, high standards of service, and world-class amenities. Joining Hilton means becoming part of a legacy of excellence and a culture that values innovation, teamwork, and genuine care for our guests and colleagues.
Job Description
We are seeking a reliable and energetic Relief Hotel Porter to join our dynamic team in Leicester. This is a casual roster position designed to provide flexible support to our operations, particularly during peak times, holidays, and staff absences. As a Relief Hotel Porter, you will be instrumental in ensuring our guests receive a warm welcome and seamless service throughout their stay. Your primary responsibilities will include assisting guests with luggage, providing information, maintaining lobby areas, and offering general assistance to ensure guest satisfaction. This role is perfect for individuals looking for flexible hours and an opportunity to work within a prestigious hotel environment.
Key Responsibilities
- Greet guests upon arrival and departure with a welcoming demeanor.
- Assist guests with the loading and unloading of luggage from vehicles and escort them to their rooms.
- Provide accurate information about hotel facilities, services, and local attractions.
- Handle guest inquiries and resolve minor issues promptly and courteously.
- Maintain the cleanliness and tidiness of the lobby, entrance, and other public areas.
- Assist with package and mail deliveries, ensuring accurate record-keeping.
- Support other hotel departments as needed, including front desk and concierge services.
- Ensure the security of guest belongings and hotel property.
- Adhere to all hotel policies and safety procedures.
Required Skills
- Excellent customer service and communication skills.
- Ability to lift and carry heavy luggage (up to 25kg).
- Strong interpersonal skills and a friendly, approachable attitude.
- Reliability and a proactive work ethic.
- Ability to work flexible hours, including evenings, weekends, and public holidays.
- Good organizational skills and attention to detail.
- Proficiency in English.
Preferred Qualifications
- Previous experience in a hotel or hospitality environment.
- Knowledge of the local Leicester area and popular attractions.
- Basic first aid knowledge.
- A valid UK driving license (desirable but not essential).
Perks & Benefits
- Competitive hourly wage.
- Travel allowance for shifts worked.
- Flexible working hours to suit your schedule.
- Opportunities for training and career development within Hilton.
- Team member travel program with discounted rates at Hilton properties worldwide.
- Access to employee assistance programs.
- Supportive and inclusive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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