About the Company
Pets at Home is the UK’s leading pet care business, providing a comprehensive range of pet food, products, and services. With a mission to make pets’ lives better, we offer expert advice, grooming salons, veterinary practices, and increasingly, specialized pet care services. Our Norwich team is passionate about animal welfare and creating a safe, stimulating, and fun environment for every dog in our care.
Job Description
Are you an enthusiastic and experienced individual with a passion for dogs and a knack for leadership? We are seeking a dedicated Dog Daycare Supervisor to join our vibrant team in Norwich. In this role, you will oversee the daily operations of our dog daycare, ensuring the well-being, safety, and happiness of all dogs under our supervision. You will manage a team of daycare assistants, coordinate activities, maintain a clean and safe environment, and act as a primary point of contact for pet parents. This is a high-energy, on-site role requiring strong organizational skills, excellent communication, and an unwavering love for our canine companions.
Key Responsibilities
- Supervise and manage daily dog daycare operations, ensuring a safe and engaging environment.
- Lead, mentor, and train a team of Dog Daycare Assistants.
- Develop and implement engaging group play activities and enrichment programs.
- Monitor dog behavior, identify potential conflicts, and implement appropriate interventions.
- Maintain accurate records of dog attendance, behavior, and feeding schedules.
- Communicate effectively with pet parents regarding their dog's day and any observations.
- Ensure the facility is clean, hygienic, and well-maintained at all times.
- Administer basic first aid to dogs as needed and ensure compliance with health and safety protocols.
- Handle customer inquiries, bookings, and resolve any concerns professionally.
- Assist with opening and closing procedures, including cash handling and daily reports.
Required Skills
- Proven experience in a dog daycare, kennel, or similar animal care setting.
- Demonstrable leadership and team supervision experience.
- Strong understanding of dog behavior, breeds, and play styles.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Physical stamina to handle active dogs and perform physically demanding tasks.
- Basic computer literacy for record-keeping and scheduling.
- Genuine love and respect for all animals.
Preferred Qualifications
- Certification in Pet First Aid and CPR.
- Qualification in Animal Care, Animal Management, or a related field.
- Experience with positive reinforcement training techniques.
- Knowledge of local pet care regulations and best practices.
Perks & Benefits
- Competitive salary and pension scheme.
- Generous staff discount across Pets at Home stores and services.
- Opportunities for professional development and career progression.
- Paid time off and holiday allowance.
- A fun and supportive work environment surrounded by dogs.
- Access to employee assistance programs.
- Birthday leave.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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