About the Company
The Deschutes County Department of Human Services is dedicated to enhancing the well-being and independence of individuals and families in our community. We provide a comprehensive range of services, including assistance with food, shelter, healthcare, and employment, delivered with integrity and respect.
Job Description
As a Public Sector Benefits Assessor, you will be responsible for interviewing applicants, reviewing documentation, and applying complex rules and regulations to determine eligibility for state and federal assistance programs. You will work directly with the public, providing clear explanations of program requirements and decisions, while maintaining detailed and accurate records. This is a full-time, on-site role within our Bend office, requiring strong attention to detail and a commitment to serving the public.
Key Responsibilities
- Conduct thorough interviews with applicants to gather necessary information.
- Review and verify application forms, supporting documentation, and financial records.
- Apply complex program rules, regulations, and policies to accurately determine eligibility for benefits.
- Explain program requirements, eligibility criteria, and benefit decisions clearly and professionally to applicants.
- Maintain accurate and confidential client records in various databases and systems.
- Respond to inquiries from clients and other agencies regarding benefit programs.
- Collaborate with other team members and departments to ensure seamless service delivery.
- Stay informed about changes in policies, procedures, and regulations related to public assistance programs.
- Prepare reports and correspondence as required.
Required Skills
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in using computer systems and standard office software (e.g., Microsoft Office Suite).
- Ability to interpret and apply complex rules, regulations, and policies.
- Exceptional attention to detail and organizational skills.
- Demonstrated ability to work effectively with diverse populations.
- Commitment to maintaining confidentiality and ethical conduct.
Preferred Qualifications
- Associate's or Bachelor's degree in Social Work, Public Administration, Business Administration, or a related field.
- Minimum of 2 years of experience in a customer service, administrative, or eligibility determination role.
- Knowledge of local, state, and federal public assistance programs.
- Experience with client management systems or government benefits software.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including holidays, vacation, and sick leave.
- Participation in the Oregon Public Employees Retirement System (PERS).
- Life insurance and disability benefits.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Making a tangible difference in the lives of Deschutes County residents.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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