About the Company
Teesside Martial Arts Academy is a premier martial arts school in Middlesbrough, dedicated to fostering discipline, respect, and physical fitness through a variety of martial arts disciplines. We pride ourselves on creating a supportive and empowering environment for students of all ages and skill levels. Our mission is to build confidence, promote health, and develop strong community ties within the Teesside area.
Job Description
Teesside Martial Arts Academy is seeking a highly organized and dedicated Assistant Manager to join our team, focusing primarily on evening hours and administrative tasks. This pivotal role supports the Head Instructor and Dojo Manager in ensuring the smooth and efficient operation of our academy. You will be the friendly face our students and parents see in the evenings, managing enrollments, scheduling, and maintaining a welcoming environment. The ideal candidate will have strong administrative abilities, excellent customer service skills, and a passion for community building within a martial arts setting. This is an on-site position based in Middlesbrough.
Key Responsibilities
- Oversee evening operations, ensuring a safe and positive environment for students and staff.
- Manage student registration, membership renewals, and payment processing.
- Handle inquiries from prospective and current students, both in-person and over the phone/email.
- Maintain accurate student records and administrative databases.
- Assist with scheduling classes, events, and private lessons.
- Manage inventory of uniforms, equipment, and other retail items.
- Support marketing efforts by assisting with social media updates and promotional materials.
- Ensure the dojo facilities are clean, organized, and ready for classes.
- Provide excellent customer service, addressing concerns and fostering positive relationships.
- Support the Head Instructor with class setup and student supervision as needed.
Required Skills
- Proven administrative experience, preferably in a customer-facing role.
- Exceptional organizational skills and attention to detail.
- Proficiency with office software (e.g., Microsoft Office Suite, Google Workspace) and database management.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a dynamic environment.
- Reliability and punctuality, especially for evening shifts.
- A genuine interest in martial arts or fitness industry.
Preferred Qualifications
- Previous experience working in a martial arts dojo, gym, or similar educational/sports facility.
- Knowledge of martial arts terminology and etiquette.
- First Aid and CPR certification.
- Experience with a CRM or student management software.
- Basic understanding of marketing and social media best practices.
Perks & Benefits
- Competitive salary.
- Complimentary martial arts classes for yourself.
- Opportunity for professional development and growth within the academy.
- Supportive and vibrant community environment.
- Flexible evening work schedule.
- Staff discounts on merchandise.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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