About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. As a world-renowned provider of consulting, technology services, and digital transformation, we are committed to delivering innovative solutions and creating exceptional value for our clients. We foster a collaborative and dynamic work environment, offering unparalleled opportunities for professional growth and skill development.
Job Description
Are you a proactive and enthusiastic individual with a passion for technology and a drive to help others? Capgemini is thrilled to announce an exciting opportunity for a Junior Google Support Specialist in Blackburn. This entry-level role is perfect for freshers eager to kickstart their career in IT support, focusing on Google products and services. We’re looking for individuals with strong communication skills, a problem-solving mindset, and a willingness to learn. Full training will be provided, ensuring you gain the expertise needed to excel in this dynamic field. Join our team and become a vital part of our mission to deliver outstanding technical support.
Key Responsibilities
- Provide first-line technical support for Google products and services via phone, email, and chat.
- Troubleshoot and resolve user issues efficiently and effectively, escalating complex problems to senior specialists when necessary.
- Document all support interactions and solutions accurately in the company's knowledge base.
- Guide users through step-by-step solutions and provide clear, concise instructions.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay updated with the latest Google product updates and support best practices.
- Collaborate with team members to share knowledge and improve support processes.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and analytical thinking.
- Basic computer literacy and comfort with technology.
- A positive attitude and eagerness to learn new systems and tools.
- Ability to work effectively in a fast-paced team environment.
- Customer-centric mindset with a commitment to providing excellent service.
Preferred Qualifications
- A-Levels or equivalent qualification in a related field.
- Previous experience in a customer service role (even non-technical).
- Familiarity with Google Workspace (Gmail, Drive, Docs, Calendar) or other Google products.
Perks & Benefits
- Comprehensive paid training program.
- Clear career progression pathways within Capgemini.
- Competitive salary and performance bonuses.
- Generous holiday allowance.
- Private medical insurance.
- Pension scheme.
- Employee assistance program.
- Access to a wide range of learning and development resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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