About the Company
Consolidated Credit is one of Canada’s leading non-profit organizations dedicated to helping individuals and families resolve financial challenges. For over a decade, we have empowered Canadians to take control of their debt through expert advice, personalized debt management plans, and compassionate support. Join our team and be part of a mission-driven organization that makes a real difference in people’s lives.
Job Description
Are you a compassionate communicator with a knack for problem-solving? Do you thrive in a challenging yet rewarding environment? Consolidated Credit is seeking an enthusiastic and driven Debt Settlement Negotiator (Trainee) to join our growing team in Downtown West End, Calgary. This is an incredible entry-level opportunity for individuals looking to build a career in financial services. We offer comprehensive training, a supportive team culture, and a competitive compensation package that includes a base salary plus uncapped commission potential. You will learn the intricacies of debt negotiation, client relationship management, and financial planning, all while helping clients achieve financial freedom.
Key Responsibilities
- Complete an intensive training program to understand debt settlement processes, legal guidelines, and negotiation strategies.
- Communicate effectively with clients to understand their financial situation and discuss viable debt relief options.
- Negotiate with creditors (banks, collection agencies, etc.) on behalf of clients to achieve favorable debt settlements.
- Build and maintain strong, empathetic relationships with clients, providing ongoing support and clear communication.
- Prepare and process all necessary documentation accurately and efficiently.
- Maintain up-to-date knowledge of industry regulations and best practices.
- Meet and exceed monthly negotiation and client satisfaction targets.
Required Skills
- Excellent verbal and written communication skills.
- Strong negotiation and persuasion abilities.
- High level of empathy and a desire to help others.
- Proficiency in basic computer applications (MS Office Suite, CRM software).
- Ability to work independently and as part of a team in a fast-paced environment.
- Exceptional organizational skills and attention to detail.
- Resilience and a positive attitude.
Preferred Qualifications
- Previous experience in customer service, sales, or a client-facing role.
- Post-secondary education in Business, Finance, or a related field.
- Basic understanding of personal finance or debt management concepts.
Perks & Benefits
- Comprehensive paid training program.
- Competitive base salary with generous uncapped commission structure.
- Health, dental, and vision benefits.
- Paid time off and holidays.
- Opportunities for career advancement and professional development.
- Supportive and collaborative team environment.
- Located in a vibrant downtown area with easy access to public transit.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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