About the Company
American Express is a globally integrated payments company, providing customers with access to products, insights and experiences that enrich lives and build business success. With a presence in Brighton for many years, we are committed to fostering an inclusive and innovative environment where our employees can thrive and make a significant impact on our customers’ lives.
Job Description
Are you passionate about helping people and delivering exceptional service? We’re looking for a dedicated Customer Support Assistant to join our vibrant team in Brighton. In this role, you will be the first point of contact for our valued customers, providing friendly, efficient, and accurate assistance across a range of inquiries. This is an exciting opportunity for an enthusiastic individual to start or grow their career in customer service with a world-renowned company.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate information and solutions to customer questions and concerns regarding products, services, and accounts.
- Process customer requests, including account updates, payment inquiries, and service changes.
- Troubleshoot basic technical issues and guide customers through resolution steps.
- Escalate complex issues to senior support staff when necessary, ensuring a smooth handover.
- Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
- Collaborate with team members to ensure a cohesive and high-quality customer experience.
- Adhere to company policies, procedures, and service standards at all times.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and empathy towards customer needs.
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- A positive attitude and a commitment to providing outstanding customer service.
- Problem-solving abilities and a keen eye for detail.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with CRM software and customer support tools.
- Experience in the financial services industry (e.g., banking, credit cards).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Opportunities for career growth and professional development.
- Access to exclusive employee discounts and rewards programs.
- Vibrant and inclusive company culture with regular team events.
- Modern office environment with state-of-the-art facilities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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