About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, driven by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Job Description
Join Capgemini as a Corporate FAQ Evaluator for Training Response Bots. In this critical role, you will play a pivotal part in refining the accuracy and effectiveness of our internal and client-facing AI-powered response systems. You will meticulously review, evaluate, and provide feedback on chatbot responses, ensuring they are precise, helpful, and align with brand guidelines and factual information. This position requires a keen eye for detail, strong analytical skills, and a commitment to improving user experience through intelligent automation. You will work closely with AI development teams, content creators, and subject matter experts to drive continuous improvement in our conversational AI solutions.
Key Responsibilities
- Rigorously evaluate the quality, accuracy, and relevance of chatbot responses against a defined set of criteria and source materials.
- Identify errors, inconsistencies, and areas for improvement in bot-generated answers, providing clear and constructive feedback.
- Categorize and tag data to enhance machine learning model training and performance.
- Collaborate with AI engineers, content strategists, and domain experts to implement feedback and refine bot logic.
- Contribute to the development and maintenance of comprehensive FAQ databases and knowledge base articles.
- Track and report on common issues and performance metrics related to bot interactions.
- Participate in testing new bot functionalities and content updates.
- Stay informed about industry best practices in AI, NLP, and customer service automation.
Required Skills
- Exceptional attention to detail and analytical problem-solving abilities.
- Strong written communication skills, with an ability to articulate feedback clearly and concisely.
- Proficiency in using digital tools and comfortable with data entry and categorization.
- Ability to work independently and manage time effectively.
- A keen interest in artificial intelligence, natural language processing, and emerging technologies.
- Prior experience in content review, quality assurance, or customer support.
Preferred Qualifications
- Bachelor’s degree in Communications, Linguistics, English, or a related field.
- Familiarity with AI training platforms or content management systems.
- Experience working with chatbots, virtual assistants, or conversational AI.
- Understanding of user experience (UX) principles in digital products.
Perks & Benefits
- Competitive salary package.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Company-matched pension contributions.
- Opportunities for professional development and career growth.
- Employee assistance program.
- Access to a wide range of employee discounts and benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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