About the Company
Truist Financial Corporation is a purpose-driven financial services company dedicated to inspiring and building better lives and communities. With a long-standing history of serving clients across the Mid-Atlantic, Southeast, and Southwest, Truist offers a wide range of financial services, including retail, small business and commercial banking, wealth management, payments, corporate and investment banking, and insurance. We foster a culture of teamwork, innovation, and client-centric service, committed to making a difference in the lives of our clients and teammates.
Job Description
We are seeking an experienced and highly motivated Lead Bank Teller to join our dynamic team in Morgantown, WV. This is an exceptional opportunity for a client-focused professional ready to step into a leadership role, guiding and mentoring a team of tellers while ensuring a superior client experience. The Lead Bank Teller will be responsible for overseeing daily teller operations, processing transactions accurately, resolving client issues, and contributing to the branch’s overall success. If you possess strong leadership abilities, excellent communication skills, and a passion for banking, we encourage you to apply and grow your career with a leading financial institution.
Key Responsibilities
- Supervise, train, and mentor a team of bank tellers, fostering a positive and productive work environment.
- Oversee daily teller operations, including opening and closing procedures, cash handling, and balancing.
- Process a high volume of client transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
- Resolve client inquiries and complaints, escalating complex issues to management when necessary.
- Ensure compliance with all bank policies, procedures, and regulatory requirements.
- Promote bank products and services, identifying opportunities to cross-sell to clients.
- Conduct periodic audits of teller drawers and vaults, maintaining strict adherence to security protocols.
- Provide exceptional client service, building strong relationships and trust with clients.
Required Skills
- Minimum of 2 years of experience as a bank teller or in a similar cash-handling role.
- Demonstrated leadership potential or prior experience supervising a small team.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong attention to detail and accuracy in cash handling and transaction processing.
- Proficiency in basic computer applications and banking software.
- Ability to work effectively in a fast-paced, client-facing environment.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Previous experience with Truist (BB&T/SunTrust) systems and procedures.
- Proven track record of exceeding client service expectations and sales goals.
- Bilingual abilities are a plus.
Perks & Benefits
- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Tuition reimbursement and professional development programs.
- Employee wellness programs.
- Opportunities for career advancement within a large financial institution.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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