About the Company
Savills is a global real estate services provider listed on the London Stock Exchange. We have an international network of more than 600 offices and associates employing over 40,000 people across the Americas, EMEA, and Asia Pacific. Our commitment to excellence in property management, residential sales, and commercial services sets us apart. We pride ourselves on delivering exceptional service and maintaining the highest standards for our clients and the properties we manage.
Job Description
We are seeking a highly professional and customer-focused Concierge Support professional to join our team at a prestigious high-end apartment block in Glasgow’s vibrant Merchant City. This role is pivotal in ensuring an exceptional living experience for our residents by providing unparalleled front-of-house services, security, and administrative support. The ideal candidate will be a proactive, discreet, and organised individual with a keen eye for detail and a genuine passion for hospitality.
Key Responsibilities
- Serve as the primary point of contact for residents, visitors, and contractors, providing a warm and welcoming presence.
- Manage incoming mail, packages, and deliveries, ensuring secure storage and timely distribution.
- Assist residents with various requests, including booking taxis, making restaurant reservations, and providing local information.
- Monitor CCTV and access control systems to ensure the security and safety of the building and its residents.
- Coordinate with maintenance and cleaning staff to address building issues promptly and efficiently.
- Maintain accurate records of all incidents, visitor logs, and service requests.
- Oversee the cleanliness and presentation of the lobby and communal areas.
- Handle emergency situations calmly and effectively, following established protocols.
- Develop and maintain strong working relationships with residents, fostering a sense of community and trust.
- Undertake ad-hoc administrative tasks as required to support the smooth operation of the building.
Required Skills
- Exceptional customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Strong organisational and multitasking capabilities.
- Ability to remain calm and professional under pressure.
- A high degree of discretion and integrity.
- Proactive and problem-solving mindset.
Preferred Qualifications
- Previous experience in a concierge, front desk, or hospitality role within a luxury environment.
- Knowledge of local amenities, services, and attractions in Glasgow.
- First Aid certification.
- Experience with property management software.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunity to work in a prestigious location with a renowned global company.
- Professional development and training opportunities.
- A supportive and dynamic team environment.
- Uniform provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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