About the Company
Cognizant (Nasdaq: CTSH) is a leading global professional services company that helps clients modernize their technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world. With over 350,000 associates globally, we are committed to building a diverse and inclusive workplace where talent can thrive. Our dedication extends to ensuring the safety and integrity of online platforms, particularly in sensitive areas like health, by providing robust content moderation services to our clients worldwide.
Job Description
Join Cognizant as an Online Content Moderator specializing in health-related content for secure online communities. In this crucial role, you will be responsible for reviewing user-generated content, ensuring compliance with community guidelines, and safeguarding a positive and secure environment for users discussing health topics. This position requires exceptional attention to detail, strong ethical judgment, and a deep sense of empathy. You will work within a dedicated team to maintain the highest standards of content quality and user safety, contributing directly to the well-being of millions of users.
Key Responsibilities
- Review and analyze user-generated content (text, images, video) across various health-focused online platforms for adherence to strict community guidelines and policies.
- Identify and take appropriate action on content that violates policies, including misinformation, graphic content, hate speech, or promotion of harmful practices.
- Escalate complex or sensitive cases to senior moderators or specialized teams as per established protocols.
- Contribute to the continuous improvement of content moderation guidelines and processes by providing feedback and insights.
- Maintain a high level of accuracy and efficiency in content evaluation while meeting daily performance targets.
- Stay informed about current health trends, medical terminology, and online safety best practices.
- Collaborate with team members to ensure consistency and maintain a supportive work environment.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong analytical and critical thinking abilities with keen attention to detail.
- High level of empathy and emotional intelligence to handle sensitive content.
- Ability to make objective decisions quickly and consistently under pressure.
- Proficiency in using online tools and navigating various platforms.
- Basic understanding of health-related topics and medical ethics.
- Ability to work effectively in a fast-paced, target-driven environment.
Preferred Qualifications
- Bachelor's degree in a related field such as Public Health, Psychology, Communications, or Journalism.
- Previous experience (1-2 years) in content moderation, customer service, or a related role involving content review.
- Familiarity with medical terminology and public health guidelines.
- Experience working with diverse cultural content.
- Proficiency in additional languages is a plus.
Perks & Benefits
- Comprehensive health insurance package.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and career growth.
- Employee wellness programs and mental health support.
- A vibrant and inclusive company culture.
- Subsidized canteen facilities.
- Transportation services (for eligible shifts/locations).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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