About the Company
Teleperformance is a global leader in digitally integrated business services, connecting the biggest and most respected brands in the world with their customers. We offer a comprehensive suite of solutions to help companies deliver excellent customer experiences across multiple channels. With a presence in over 80 countries, we are committed to fostering a diverse and inclusive work environment where every employee can thrive and grow their career.
Job Description
Are you looking to kickstart your career in customer service with a global leader? Teleperformance is seeking enthusiastic and dedicated individuals to join our team as an Entry-Level Service Aide in our San Francisco SoMa office. This role is perfect for those who are eager to learn, possess excellent communication skills, and are passionate about helping customers. As a Service Aide, you will be the first point of contact for our clients’ customers, providing outstanding support and ensuring a positive experience. We offer comprehensive training, a supportive work environment, and a clear path for career advancement. If you’re ready to make an impact and grow with a dynamic company, we encourage you to apply!
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions to customer questions and concerns.
- Document all customer interactions and resolutions thoroughly in the CRM system.
- Escalate complex issues to senior team members when necessary.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Adhere to company policies and procedures, ensuring compliance and quality standards.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Excellent verbal and written communication skills in English.
- Basic computer proficiency, including typing and navigation of web-based applications.
- Strong active listening skills and ability to empathize with customers.
- Ability to work effectively in a fast-paced and dynamic environment.
- High school diploma or equivalent.
- Reliable attendance and punctuality.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus.
- Familiarity with CRM software.
- Bilingual proficiency is an asset.
- Associate's degree or some college coursework.
Perks & Benefits
- Competitive entry-level salary.
- 401k matching program.
- Comprehensive health, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- Opportunities for career growth and professional development.
- Employee assistance programs.
- Modern, comfortable office environment in SoMa, San Francisco.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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