About the Company
South Tyneside and Sunderland NHS Foundation Trust is one of the largest acute Trusts in the North East, providing a wide range of hospital services and community services to patients across Sunderland, South Tyneside, and beyond. We are committed to delivering outstanding care and fostering a compassionate environment for all our patients and their families.
Job Description
We are seeking a dedicated and professional Hospital Concierge Porter to join our patient experience team. In this pivotal role, you will be the first point of contact for VIP patients and their families, ensuring a seamless, comfortable, and dignified experience from arrival to departure. Your primary focus will be on providing exceptional customer service, managing logistics, and maintaining a welcoming atmosphere, reflecting our commitment to superior patient care.
Key Responsibilities
- Provide a warm welcome and assistance to VIP patients and visitors upon arrival.
- Manage the check-in and check-out process for VIP guests, ensuring discretion and efficiency.
- Assist with patient transport within the hospital using wheelchairs, trolleys, or walking aids as needed.
- Escort patients and visitors to various departments, clinics, and wards.
- Coordinate with clinical staff to ensure timely and smooth transitions for VIP patients.
- Handle inquiries, provide information, and address concerns with empathy and professionalism.
- Assist with the delivery of patient belongings, mail, and other items.
- Maintain cleanliness and orderliness of reception areas and common spaces.
- Anticipate patient needs and proactively offer assistance.
- Act as a liaison between patients/families and hospital departments to resolve issues promptly.
Required Skills
- Proven experience in a customer service, hospitality, or concierge role.
- Excellent interpersonal and communication skills, both verbal and written.
- Ability to handle sensitive situations with discretion, tact, and empathy.
- Strong organizational and time management abilities.
- Proficiency in using basic computer systems for record-keeping.
- A proactive and helpful attitude, with a commitment to patient satisfaction.
- Physical ability to push wheelchairs and assist patients with mobility.
Preferred Qualifications
- Previous experience in a healthcare or medical environment.
- First Aid certification.
- Knowledge of the hospital layout and services.
- Experience working with diverse populations.
Perks & Benefits
- Competitive NHS Pension Scheme
- Generous annual leave allowance
- Opportunities for professional development and training
- Access to NHS staff discounts and benefits portal
- Supportive and collaborative team environment
- Employee assistance program
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
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Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://jobs.westfordtrust.com.
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