About the Company
HSBC is one of the world’s largest banking and financial services organisations. We serve more than 40 million customers worldwide through a network that covers 64 countries and territories. Our purpose is ‘Opening up a world of opportunity’ by connecting customers to opportunities, enabling businesses to thrive and economies to prosper. We value diversity, inclusivity, and a customer-centric approach in everything we do.
Job Description
We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team in Cardiff. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support across a range of banking products and services. You will assist customers with inquiries, resolve issues efficiently, and guide them through our digital channels, ensuring a positive and seamless banking experience. This is an excellent opportunity for individuals passionate about helping others and building a career in financial services.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information regarding banking products, services, and policies.
- Assist customers with account management, transaction queries, and online banking support.
- Identify and resolve customer complaints and issues effectively, escalating complex cases when necessary.
- Maintain detailed records of customer interactions and resolutions.
- Educate customers on self-service options and digital banking tools.
- Collaborate with internal teams to ensure a consistent and high-quality customer experience.
- Adhere to all regulatory compliance and company policies.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- A genuine desire to help customers and provide outstanding service.
- Proficiency in basic computer applications and the ability to learn new software quickly.
- Ability to work effectively both independently and as part of a team.
- High level of empathy and patience.
Preferred Qualifications
- Previous experience in a customer service or call centre environment.
- Familiarity with banking or financial services products.
- Proficiency in additional languages relevant to the local community.
Perks & Benefits
- Competitive annual salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off, including holidays and vacation.
- Pension scheme with company contributions.
- Opportunities for career development and internal promotions.
- Ongoing training and professional development programs.
- Employee assistance program and mental health support.
- Access to exclusive employee discounts and rewards.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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